# Comnica

> Telekommunikációs és contact center szolgáltatások

> Contact: wp@patu.hu

### Posts

- [5 customer service trends that 2019 predictions missed](https://comnica.com/blog/5-customer-service-trends-that-2019-predictions-missed/)
- [6 professional customer experience hacks we learned from the world’s best call center](https://comnica.com/blog/6-professional-customer-experience-hacks-from-the-worlds-best-call-center/)
- [Closely Watched Messages – Google’s verified SMS is out](https://comnica.com/blog/closely-watched-messages-googles-verified-sms-is-out/)
- [Customer Experience after the epidemic: 6 new rules](https://comnica.com/blog/customer-experience-after-the-epidemic-6-new-rules/)
- [Customer satisfaction during (and following) COVID: 6 KPIs call centers should focus on](https://comnica.com/blog/customer-satisfaction-during-and-following-covid-6-kpis-call-centers-should-focus-on/)
- [Digital experience in banking and insurance: here’s how customers feel about it](https://comnica.com/blog/digital-experience-in-banking-and-insurance/)
- [Home Office: the new normal for contact centers? An interview with Simply Contact](https://comnica.com/blog/home-office-the-new-normal-for-contact-centers-an-interview-with-simply-contact/)
- [How employing a virtual assistant can spare significant costs for airline customer services](https://comnica.com/blog/dear-airlines-its-time-to-employ-a-virtual-assistant-in-your-contact-centers/)
- [How to measure customer service performance? Introduction to the metrics of success](https://comnica.com/blog/how-to-measure-customer-service-performance/)
- [How to win in crisis: an interview with Wizz Air](https://comnica.com/blog/wizz-air-interview/)
- [Know your passenger: how connecting communication platforms can improve airline operation](https://comnica.com/blog/know-your-passenger-how-connecting-communication-platforms-can-improve-airline-operation/)
- [Opening your digital car dealership might be a faster journey for your customers](https://comnica.com/blog/opening-your-digital-car-dealership-might-be-a-faster-journey-for-your-customers/)
- [Where are your customers heading? Map their journey and you will know](https://comnica.com/blog/where-are-your-customers-heading-plan-their-journey-and-you-will-know-part-1/)
- [Who will handle the calls during the pandemic? Here’s how thousands of call operators could work remotely](https://comnica.com/blog/who-will-handle-the-calls-during-the-pandemic-heres-how-thousands-of-call-operators-could-work-remotely/)

### Pages

- [About us](https://comnica.com/about-us/)
- [Amendments regarding the processing of jobseekers’ personal data](https://comnica.com/amendments-regarding-the-processing-of-jobseekers-personal-data/)
- [Blog](https://comnica.com/blog/)
- [Case studies](https://comnica.com/case-studies/)
- [Comnica Communications](https://comnica.com/comnica-communications-old/)
- [Comnica Communications new](https://comnica.com/comnica-communications/)
- [Comnica Contact Center](https://comnica.com/comnica-contact/)
- [Comnica Video Showroom](https://comnica.com/video-showroom/)
- [Contacts](https://comnica.com/contacts/)
- [Főoldal](https://comnica.com/)
- [Partnership Program](https://comnica.com/comnica-partner-program/)
- [Privacy policy](https://comnica.com/privacy-policy/)
- [Request an offer](https://comnica.com/request-an-offer/)
- [Resources](https://comnica.com/resources/)
- [Support](https://comnica.com/support/)
- [Telephone consultation](https://comnica.com/telephone-consultation/)
- [Webinar aviation replay](https://comnica.com/webinar-aviation-replay/)
- [Webinar aviation replay 2022](https://comnica.com/webinar-aviation-replay-2022/)

### Tudásbázis

- [Adatbázis feltöltés és kezelés](https://comnica.com/tudasbazis/comnica-contact-center/kampanyok/adatbazis-feltoltes-es-kezeles/)
- [Aktiválás](https://comnica.com/tudasbazis/comnica-dialer-applikacio/alkalmazas-elofeltetelei/alkalmazas-aktivalasa/)
- [Alapfogalmak](https://comnica.com/tudasbazis/comnica-contact-center/bevezetes-kezdo-lepesek/alapfogalmak/)
- [Alkalmazás előfeltételei](https://comnica.com/tudasbazis/comnica-dialer-applikacio/alkalmazas-elofeltetelei/alkalmazas-elofeltetelei/)
- [Általános beállítások](https://comnica.com/tudasbazis/comnica-contact-center/fejlesztoi_informaciok/altalanos-beallitasok/)
- [Anonimizáló](https://comnica.com/tudasbazis/comnica-contact-center/fejlesztoi_informaciok/anonimizalo/)
- [Auto és UCS2 karakterkódolás](https://comnica.com/tudasbazis/comnica-smartsms/bevezeto-kezdo-lepesek/auto-es-ucs2-karakterkodolas/)
- [Azonosítási folyamat](https://comnica.com/tudasbazis/comnica-videocall/ugyfeltajekoztato/rendszerkovetelmenyek-3/)
- [Bejelentkezés](https://comnica.com/tudasbazis/comnica-smartsms/bevezeto-kezdo-lepesek/bejelentkezes-smartsms/)
- [Bejelentkezés](https://comnica.com/tudasbazis/comnica-contact-center/bevezetes-kezdo-lepesek/bejelentkezes-3/)
- [Belső interfész dokumentáció](https://comnica.com/tudasbazis/comnica-contact-center/fejlesztoi_informaciok/belso-interfesz-dokumentacio/)
- [CC beállítások](https://comnica.com/tudasbazis/comnica-contact-center/fejlesztoi_informaciok/beallitasok/)
- [Comnica Help Center](https://comnica.com/tudasbazis/tamogatas/help-center/)
- [Elérhető statisztikák részletezése](https://comnica.com/tudasbazis/comnica-contact-center/statisztikak-riportok-comnica-contact-center-comnica-tudasbazis/elerheto-statisztikak-reszletezese/)
- [Élő hívások nézet](https://comnica.com/tudasbazis/comnica-contact-center/monitor/elo-hivasok-nezet/)
- [Eredmények listázása](https://comnica.com/tudasbazis/comnica-smartsms/tomeges-smartsms/eredmenyek-listazasa/)
- [Felhasználó létrehozása](https://comnica.com/tudasbazis/comnica-contact-center/felhasznalok-kezelese/felhasznalok-letrehozasa/)
- [Felhasználói szerepkörök](https://comnica.com/tudasbazis/comnica-contact-center/felhasznalok-kezelese/felhasznalok-szerepkore/)
- [Felhasználók létrehozása, módosítása](https://comnica.com/tudasbazis/%tudasbazis_kategoria%/felhasznalok-letrehozasa-modositasa/)
- [Gyakran Ismételt Kérdések](https://comnica.com/tudasbazis/comnica-dialer-applikacio/alkalmazas-elofeltetelei/comnica-dialer-gyakran-ismetelt-kerdesek/)
- [Hangfájl letöltő](https://comnica.com/tudasbazis/comnica-contact-center/hivasok-hangfajlok/hangfajl-letolto/)
- [Hívásbeállítás opciók, funkcionalitások](https://comnica.com/tudasbazis/%tudasbazis_kategoria%/hivasbeallitas-opciok-funkcionalitasok/)
- [Hívásbeállítások](https://comnica.com/tudasbazis/comnica-contact-center/kampanyok/hivasbeallitasok/)
- [Hívások kezelése, állapotok](https://comnica.com/tudasbazis/comnica-contact-center/operatori-kliens-comnica-contact-center-comnica-tudasbazis/hivasok-kezelese-allapotok/)
- [IVR szerkesztő és hangfájlok](https://comnica.com/tudasbazis/comnica-contact-center/hivasok-hangfajlok/ivr-szerkeszto-es-hangfajlok/)
- [Kampány csoportok](https://comnica.com/tudasbazis/comnica-contact-center/kampanyok/kampany-csoportok/)
- [Kampány létrehozása](https://comnica.com/tudasbazis/comnica-contact-center/kampanyok/kampany-letrehozasa/)
- [Kampányok nézet](https://comnica.com/tudasbazis/comnica-contact-center/monitor/kampanyok-nezet/)
- [Kezelőfelület](https://comnica.com/tudasbazis/comnica-contact-center/operatori-kliens-comnica-contact-center-comnica-tudasbazis/kezelofelulet/)
- [Kezelőfelület, használat](https://comnica.com/tudasbazis/comnica-dialer-applikacio/alkalmazas-elofeltetelei/tarcsazo-alkalmazas-hasznalata/)
- [Kiküldött üzenetek ellenőrzése](https://comnica.com/tudasbazis/comnica-contact-center/kampanyok/kikuldott-uzenetek-ellenorzese/)
- [Külső operátorok](https://comnica.com/tudasbazis/comnica-contact-center/felhasznalok-kezelese/kulso-operator-letrehozasa/)
- [Landing oldal](https://comnica.com/tudasbazis/comnica-smartsms/kerdoivek/landing-oldal-letrehozasa/)
- [Operátor kiléptetése](https://comnica.com/tudasbazis/comnica-contact-center/monitor/operator-kileptetese/)
- [Operátori állapotok](https://comnica.com/tudasbazis/comnica-contact-center/felhasznalok-kezelese/operatori-allapotok/)
- [Operátori időkényszerek](https://comnica.com/tudasbazis/%tudasbazis_kategoria%/operatori-idokenyszerek/)
- [Rekordkezelő nézet](https://comnica.com/tudasbazis/comnica-contact-center/operatori-kliens-comnica-contact-center-comnica-tudasbazis/rekordkezelo-nezet/)
- [Rekordok prioritása](https://comnica.com/tudasbazis/comnica-contact-center/kampanyok/rekordok-prioritasa/)
- [Rendszerkövetelmények](https://comnica.com/tudasbazis/comnica-id-selfie/bevezetes/rendszerkovetelmenyek-4/)
- [Rendszerkövetelmények](https://comnica.com/tudasbazis/comnica-contact-center/bevezetes-kezdo-lepesek/rendszerkovetelmenyek/)
- [Részletes keresés funkció](https://comnica.com/tudasbazis/comnica-contact-center/operatori-kliens-comnica-contact-center-comnica-tudasbazis/reszletes-kereses-funkcio/)
- [Rögzített hívások](https://comnica.com/tudasbazis/comnica-contact-center/hivasok-hangfajlok/hivasok/)
- [SmartSMS létrehozása, küldése](https://comnica.com/tudasbazis/comnica-smartsms/tomeges-smartsms/tomeges-smart-sms-kuldes/)
- [Statisztikák küldése e-mailben](https://comnica.com/tudasbazis/comnica-contact-center/statisztikak-riportok-comnica-contact-center-comnica-tudasbazis/statisztikak-kuldese-e-mailben/)
- [Szkriptszerkesztés](https://comnica.com/tudasbazis/comnica-contact-center/kampanyok/a-szkriptszerkeszto-mukodese/)
- [Szűrők használata](https://comnica.com/tudasbazis/comnica-contact-center/statisztikak-riportok-comnica-contact-center-comnica-tudasbazis/szurok-hasznalata-2/)
- [Szűrők használata](https://comnica.com/tudasbazis/comnica-smartsms/tomeges-smartsms/szurok-hasznalata-3/)
- [Támogatás és elérhetőségek](https://comnica.com/tudasbazis/tamogatas/tamogatas-es-elerhetosegek/)
- [Telefonszámok tiltása (Robinson lista)](https://comnica.com/tudasbazis/comnica-contact-center/fejlesztoi_informaciok/telefonszam-tiltas/)
- [Telepítés](https://comnica.com/tudasbazis/comnica-dialer-applikacio/alkalmazas-elofeltetelei/comnica-tarcsazo-applikacio-telepitese/)
- [Terminációk](https://comnica.com/tudasbazis/comnica-contact-center/statisztikak-riportok-comnica-contact-center-comnica-tudasbazis/terminaciok/)
- [Új kampány indítása](https://comnica.com/tudasbazis/%tudasbazis_kategoria%/uj-kampany-inditasa/)
- [Újdonságok](https://comnica.com/tudasbazis/comnica-contact-center/ujdonsagok/)
- [Űrlap](https://comnica.com/tudasbazis/comnica-smartsms/kerdoivek/urlap-letrehozasa/)
- [Üzenetküldő sablonok (E-mail, SMS)](https://comnica.com/tudasbazis/comnica-contact-center/kampanyok/uzenetkuldo-sablonok-e-mail-sms/)
- [Webhook](https://comnica.com/tudasbazis/comnica-contact-center/fejlesztoi_informaciok/webhook/)

### Knowledge Base

- [Advanced search feature](https://comnica.com/knowledge-base/comnica-contact-center/client/advanced-search-feature/)
- [Agent states](https://comnica.com/knowledge-base/comnica-contact-center/user-management/agent-states/)
- [API documentation](https://comnica.com/knowledge-base/comnica-contact-center/dev-and-general-information/api-documentation/)
- [Auto & UCS2 character encoding](https://comnica.com/knowledge-base/smartsms/smartsms-first-steps/auto-ucs2-character-encoding/)
- [Auto answer](https://comnica.com/knowledge-base/%tudasbazis_kategoria_en%/auto-answer/)
- [Blocking phone numbers (Robinson list)](https://comnica.com/knowledge-base/comnica-contact-center/dev-and-general-information/blocking-phone-numbers-robinson-list/)
- [Call recordings](https://comnica.com/knowledge-base/comnica-contact-center/calls/call-recordings/)
- [Call settings](https://comnica.com/knowledge-base/comnica-contact-center/managing-projects/call-settings/)
- [Comnica Help Center](https://comnica.com/knowledge-base/support/knowledge-base-home/)
- [Contact Center settings](https://comnica.com/knowledge-base/comnica-contact-center/dev-and-general-information/cc-settings/)
- [Create and send](https://comnica.com/knowledge-base/smartsms/mass-smartsms/create-and-send-mass-smartsms/)
- [Creating a new project](https://comnica.com/knowledge-base/comnica-contact-center/managing-projects/creating-a-new-project/)
- [Creating new users](https://comnica.com/knowledge-base/comnica-contact-center/user-management/creating-new-users/)
- [Data filtering, reporting](https://comnica.com/knowledge-base/comnica-contact-center/reports-and-statistics/filters/)
- [Data filtering, reporting](https://comnica.com/knowledge-base/%tudasbazis_kategoria_en%/data-filtering-reporting/)
- [Database upload and management](https://comnica.com/knowledge-base/comnica-contact-center/managing-projects/database-upload-and-management/)
- [Details of available statistics](https://comnica.com/knowledge-base/comnica-contact-center/reports-and-statistics/details-of-available-statistics/)
- [External agents](https://comnica.com/knowledge-base/comnica-contact-center/user-management/external-agents/)
- [Force logout](https://comnica.com/knowledge-base/comnica-contact-center/monitor/force-logout/)
- [Forms](https://comnica.com/knowledge-base/smartsms/smartsms-survey/forms/)
- [GDPR Anonymizer](https://comnica.com/knowledge-base/comnica-contact-center/dev-and-general-information/gdpr-anonymizer/)
- [General settings](https://comnica.com/knowledge-base/comnica-contact-center/dev-and-general-information/general-settings/)
- [Handling calls, states](https://comnica.com/knowledge-base/comnica-contact-center/client/handling-calls-states/)
- [Landing page](https://comnica.com/knowledge-base/smartsms/smartsms-survey/landing/)
- [Live calls view](https://comnica.com/knowledge-base/comnica-contact-center/monitor/live-calls-view/)
- [Login](https://comnica.com/knowledge-base/smartsms/smartsms-first-steps/login/)
- [Login, Basic concepts](https://comnica.com/knowledge-base/comnica-contact-center/introduction-first-steps/basic-concepts/)
- [Message templates (E-mail, SMS)](https://comnica.com/knowledge-base/comnica-contact-center/managing-projects/message-templates-e-mail-sms/)
- [Project groups](https://comnica.com/knowledge-base/comnica-contact-center/managing-projects/project-groups/)
- [Project messages](https://comnica.com/knowledge-base/comnica-contact-center/managing-projects/sent-messages/)
- [Projects view](https://comnica.com/knowledge-base/comnica-contact-center/monitor/projects-view/)
- [Record priority](https://comnica.com/knowledge-base/comnica-contact-center/managing-projects/record-priority/)
- [Record view](https://comnica.com/knowledge-base/comnica-contact-center/client/record-view/)
- [Scheduled reports](https://comnica.com/knowledge-base/comnica-contact-center/reports-and-statistics/scheduled-reports/)
- [Script editor](https://comnica.com/knowledge-base/comnica-contact-center/managing-projects/script-editor/)
- [Scripts](https://comnica.com/knowledge-base/%tudasbazis_kategoria_en%/scripts/)
- [Sound downloader](https://comnica.com/knowledge-base/comnica-contact-center/calls/sound-downloader/)
- [Support](https://comnica.com/knowledge-base/support/support/)
- [System requirements](https://comnica.com/knowledge-base/comnica-contact-center/introduction-first-steps/system-requirements/)
- [System updates](https://comnica.com/knowledge-base/comnica-contact-center/dev-and-general-information/system-updates/)
- [Terminations](https://comnica.com/knowledge-base/comnica-contact-center/reports-and-statistics/terminations/)
- [User interface](https://comnica.com/knowledge-base/comnica-contact-center/client/user-interface/)
- [User roles](https://comnica.com/knowledge-base/comnica-contact-center/user-management/user-roles/)
- [Webhook](https://comnica.com/knowledge-base/comnica-contact-center/dev-and-general-information/webhook/)
- [When an issue occurs (how to access console logs)](https://comnica.com/knowledge-base/%tudasbazis_kategoria_en%/when-an-issue-occurs-how-to-access-console-logs/)