# Clearplay

> Knowledge base documentation for Clearplay.

## v1

- [Contact Us](https://help.clearplay.com/docs/contact.md): Email us at care@clearplay.com or call 888-425-3270. View our customer service hours, Mountain Time schedule, and holidays when the call center is closed.
- [Getting started with Clearplay](https://help.clearplay.com/docs/getting-started.md): Set up our Chrome extension on a Windows PC or Mac. Review membership requirements, find supported movies and TV shows, and choose your filtering preferences.
- [Clearplay Supported Devices and Browser Requirements](https://help.clearplay.com/docs/clearplay-supported-devices-and-browsers.md): Review our requirements for Chrome on Windows PCs and Macs, U.S. availability, ad-free subscriptions, and unsupported devices such as Chromebooks.
- [Recommended Browser](https://help.clearplay.com/docs/recommended-browser-1.md): Use Google Chrome for our movie and TV filters. Learn how to install Chrome, why other Chromium browsers are unsupported, and when to contact our support team.
- [Clearplay Availability by Country](https://help.clearplay.com/docs/what-countries.md): Our filters are designed for U.S. versions of movies and TV shows. Review country restrictions, international support and refund limits, and related questions.
- [Supported Subscriptions](https://help.clearplay.com/docs/supported-subscriptions.md): Check which ad-free plans support our filters on Amazon, Disney+, HBO Max, and Netflix, including Prime Video Store and supported Amazon channel subscriptions.
- [Which Ad-Based Streaming Services Is Clearplay Compatible With?](https://help.clearplay.com/docs/which-ad-based-streaming-services-is-clearplay-compatible-with.md)
- [What is Clearplay?](https://help.clearplay.com/docs/what-is-clearplay-1.md): We help you skip or mute unwanted content in supported movies and TV shows. Learn about our Chrome extension, streaming services, requirements, and free trial.
- [Recommended Browser](https://help.clearplay.com/docs/recommended-browser-3.md): Use Clearplay filtering with Google Chrome for reliable real-time skips and mutes; other Chromium browsers are not supported or tested.
- [Clearplay membership pricing](https://help.clearplay.com/docs/how-much-does-clearplay-cost.md): Compare our monthly and annual memberships and learn what is included. A membership gives you access to our filter library for movies and TV shows.
- [Which Streaming Services Work with Clearplay?](https://help.clearplay.com/docs/which-streaming-services.md): Review the streaming services and platforms we support for movie and TV filtering, and use our service list to check compatibility before watching.
- [Which movies and TV shows can be filtered?](https://help.clearplay.com/docs/which-movies-and-tv-shows-can-be-filtered.md): Browse our available movie and TV filters across studios, including Disney, Warner Bros., Marvel, and more. Search our library for a specific title.
- [Which devices are supported by Clearplay?](https://help.clearplay.com/docs/supported-devices.md): Use our filters on Mac and Windows laptop or desktop computers. Learn why we use streaming websites and recommend HDMI to connect your computer to a TV.
- [Dedicated Clearplay Solution](https://help.clearplay.com/docs/recommended-hardware.md): Set up a laptop dedicated to filtered TV viewing. Review laptop features, an HDMI connection, and a wireless keyboard for a setup ready when you need it.
- [Adjusting Filtering Settings](https://help.clearplay.com/docs/adjusting-filtering-settings.md): Choose what stays in your movie. Learn how to open our filter settings and adjust language, violence, sex or nudity, and substance abuse preferences.
- [Presentation quality issues on Disney+](https://help.clearplay.com/docs/presentation-quality-issues-on-https-wwwdisneypluscom.md): Learn why some Disney+ skips briefly pause playback, how timing differences affect filtering, and what our Disney+ filtering update changed.
- [Why doesn't Clearplay have apps?](https://help.clearplay.com/docs/how-to-use-clearplay-on-your-tv-or-devices.md): Learn why we use a Chrome extension for legal movie filtering, why streaming apps limit filtering, and how a laptop connected to your TV provides an option.
- [How Do I Cancel?](https://help.clearplay.com/docs/how-do-i-cancel-1.md): Follow the steps in My Account to cancel your membership and stop automatic billing. Learn how to confirm cancellation and review our unused-time policy.
- [Billing Questions](https://help.clearplay.com/docs/billing-questions.md): Update your payment method, review billing history, print invoices, and find your next renewal date through the Billing Information section in My Account.
- [Change My Membership](https://help.clearplay.com/docs/change-my-membership.md): Switch between monthly and annual membership in My Account. Learn about prorated plan changes and how to contact our sales team for multi-year options.
- [How Can I Find My Expiration Date?](https://help.clearplay.com/docs/how-can-i-find-my-expiration-date.md): Find your next billing date in My Account. Open Billing Information, choose See Details, and look for “Your plan renews on” in the membership section.
- [How Do I Change My Username/Email Address?](https://help.clearplay.com/docs/changing-my-email-address.md): Update your email address in My Account if you registered by email. Learn how Google and Facebook sign-ins affect username changes and when to contact us.
- [How Do I Change My Password?](https://help.clearplay.com/docs/how-do-i-change-my-password.md): Learn where to change your account password and why passwords for Google or Facebook sign-ins must be managed through your Google or Facebook account.
- [Filtering Status](https://help.clearplay.com/docs/updates.md): Check our movie and TV filtering status for Amazon, Apple TV, Disney+, HBO Max, and Netflix. Review service updates and links to known filtering issues.
- ["Problem Detected!" Status Message](https://help.clearplay.com/docs/change-in-show-detected.md): Seeing “Problem Detected!” during playback? Learn why a movie ID change stops filtering, how our filter team handles updates, and what to email us.
- ["No Filtering Options Yet" Status Message](https://help.clearplay.com/docs/why-no-filtering-options-yet-shows-on-amazon-prime-or-channels.md): Learn why Amazon Prime, Channels, and Prime Video Store versions need separate filters, and how to request a filter when “No Filtering Options Yet” appears.
- [Filters Load but Nothing Is Filtered](https://help.clearplay.com/docs/filters-load-but-nothing-is-filtered.md): Filter settings load but nothing skips or mutes? Follow our Chrome troubleshooting steps, reset the extension, and see which details to email our filter team.
- [Filter Timing Is Inaccurate](https://help.clearplay.com/docs/filter-timing-is-inaccurate.md): Mutes or skips triggering early or late? Try our Chrome and refresh steps, then report timestamps. For “Problem Detected!” use the separate status article.
- [Disabled Categories or Content Descriptors Are Still Filtering](https://help.clearplay.com/docs/disabled-categories-or-content-descriptors-are-still-filtering.md): Still seeing mutes or skips after turning off a filter category? Send us the movie title, streaming service, account email, and timestamps for each issue.
- [AutoPlay Problem](https://help.clearplay.com/docs/autoplay-problem.md): Amazon autoplay starts the next episode without filtering. Turn autoplay off and start each movie or episode from its own Amazon page to use our filters.
- [Errors are stopping my Amazon movie from playing](https://help.clearplay.com/docs/errors-are-stopping-my-movie-from-playing.md): Amazon errors stopping your movie? Try signing out and back in, then contact Amazon support if the issue continues. Review our playback support limits.
- [Audio/Video Issues and Mirroring, Casting, and AirPlay Support](https://help.clearplay.com/docs/mirroring-support.md): We recommend HDMI for filtered TV viewing. Review casting and AirPlay limits, audio and video issues, and who to contact for playback or device support.
- [Black Video Playback When Mirroring](https://help.clearplay.com/docs/black-video-playback-when-mirroring.md): Hear audio but see a black screen when mirroring to your TV? Review HDMI and Chrome suggestions, support limits, and when to contact your streaming service.
- [Netflix filtering requirements](https://help.clearplay.com/docs/netflix-filtering-requirements.md): Netflix skips or mutes happening at the wrong time? Learn why we recommend Google Chrome and how an older computer affects playback and filter timing.
- [HBO Max TV Series Filters Disabled](https://help.clearplay.com/docs/hbo-max-tv-series-filters-disabled.md): Check which HBO Max TV series have disabled filters after a platform change. See available updates and why standard troubleshooting will not fix the issue.
- [How Do I Cancel?](https://help.clearplay.com/docs/how-do-i-cancel.md)
- [Clearplay On Your TV](https://help.clearplay.com/docs/clearplay-on-your-tv.md): Connect your laptop to your TV with HDMI for filtered movies and shows. Learn why we recommend HDMI over casting, mirroring, or AirPlay for reliable timing.
- [Miracast](https://help.clearplay.com/docs/miracast.md): Find Miracast support links for your PC, display, adapter, and drivers. We recommend an HDMI cable for TV viewing because wireless mirroring disrupts filtering.
- [How Can I Make a Filter Request?](https://help.clearplay.com/docs/how-can-i-make-a-filter-request.md): Submit a filter request from the movie page using our Chrome extension. Learn how we prioritize requests and why repeat requests from one account count once.
- [Which Ad-Based Streaming Services Is Clearplay Compatible With?](https://help.clearplay.com/docs/does-clearplay-support-streaming-services-with-ads.md): Our Chrome extension requires ad-free streaming accounts. Review our guidance for ad-based plans and where to follow announcements about supported services.
- [Offline Viewing](https://help.clearplay.com/docs/offline-viewing.md): Our filters work with supported streaming websites, not downloaded movies in streaming apps. Learn why offline viewing does not support our filtering.
- [Movies Anywhere](https://help.clearplay.com/docs/movies-anywhere.md): Connect participating retailers through Movies Anywhere to bring eligible purchases into Amazon, then use our Chrome extension to filter supported movies.
- [Clearplay Availability by Country](https://help.clearplay.com/docs/in-which-countries-is-clearplay-available.md)
- [How to Update the Clearplay Chrome Extension](https://help.clearplay.com/docs/how-to-update-the-clearplay-chrome-extension.md): Chrome normally updates our extension automatically. Learn how to check for updates manually or remove and reinstall the extension for the latest version.
- [Should I Buy Movies Labeled "4K IMAX Enhanced"?](https://help.clearplay.com/docs/should-i-buy-movies-labeled-4k-imax-enhanced.md): Buying a 4K IMAX Enhanced movie for filtering? See what Amazon playback in Chrome provides and why we recommend HD instead of paying extra for premium features.
- [4K, Dolby Atmos, and Audio Output with Clearplay](https://help.clearplay.com/docs/how-do-i-get-4k-resolution.md): Learn how streaming services, subscriptions, and Chrome affect 4K, HDR, Dolby Atmos, and audio output while using our filters on your computer.
- [Can I Filter YouTube, Video Games, or Other Entertainment?](https://help.clearplay.com/docs/can-i-filter-youtube-video-games-or-other-entertainment.md): We filter movies and TV shows, not YouTube, video games, or livestreams. Learn why and find resources to research video game content for your family.
- [Blu-ray Player Support](https://help.clearplay.com/docs/dvd-and-blu-ray-player-support.md): Get phone support for our Blu-ray players, including filter downloads, setup, PINs, and replacement remotes. Review support hours and older DVD model limits.
- [How Can I Buy a Clearplay Blu-ray Player?](https://help.clearplay.com/docs/how-can-i-buy-a-clearplay-dvd-blu-ray-player.md): Contact our sales team to buy a filtering Blu-ray player. Review subscription packages, shipping fees, sales hours, and how to place your order by phone.
- [Universal Remotes and the Clearplay 1126 Blu-ray Player](https://help.clearplay.com/docs/universal-remotes-and-the-clearplay-1126-blu-ray-player.md): Learn why universal remotes do not access filter settings on our 1126 Blu-ray player and how to contact us for help replacing the original remote.
- [DVD Blu-ray Movie Lists](https://help.clearplay.com/docs/dvd-blu-ray-movie-lists.md): Find our DVD and Blu-ray movie filter lists, learn how to search for a title, and read why some newer disc filters are missing from the online listings.
- [Cinavia Is Muting My Movie](https://help.clearplay.com/docs/cinavia-is-muting-my-movie.md): Seeing a Cinavia audio mute warning on your Blu-ray player? Learn what Message Code 3 means and review the guidance for copyright-protected audio.
- [Clearplay Patents](https://help.clearplay.com/docs/clearplay-patents.md): Browse our movie-filtering patents, including invention titles, application numbers, grant dates, and patent numbers for audio and video filtering technology.