# Careline365

> Careline365 is a UK personal alarm (telecare) provider, part of the Appello
> group, offering 24/7 monitored emergency alarms — worn as pendants or wrist
> button — for elderly, frail, and disabled people. Careline365 is
> TSA-accredited and a provider to the NHS, with a UK-based (Norwich)
> emergency Care Team answering calls directly rather than outsourcing.
> Plans are subscription-based, combining equipment with round-the-clock
> monitoring, and include optional fall detection and GPS location.

## Our Service

- [Personal Alarms Explained](https://careline.co.uk/pages/personal-alarms-explained): What a personal alarm is and how it works
- [Our EverNear™ Service](https://careline.co.uk/pages/our-evernear-service): Careline365's 24/7 monitoring and emergency response service
- [Our Alarms](https://careline.co.uk/pages/our-alarms): Overview of the alarm device range
- [Shop / Order a Plan](https://careline.co.uk/pages/order-careline): Browse and order personal alarm plans
- [Get a Plan Recommendation](https://careline.co.uk/pages/book-a-consultation): Guided consultation to find the right plan

## How It Works

- [Step by Step](https://careline.co.uk/pages/step-by-step): What happens when an alarm is activated
- [Fall Detection](https://careline.co.uk/pages/fall-detection): How automatic fall detection works
- [Locating You in an Emergency](https://careline.co.uk/pages/locating-you-in-an-emergency): How GPS location works for out-and-about alarms

## About

- [Our Team](https://careline.co.uk/pages/our-team): The UK-based emergency Care Team behind the service
- [What Our Members Say](https://careline.co.uk/pages/what-our-members-say): Member testimonials and reviews
- [Expert Advice](https://careline.co.uk/pages/nurse-advice-personal-alarms): Nurse-led advice on personal alarms

## Help & Support

- [FAQs](https://careline.co.uk/pages/careline-faqs): Frequently asked questions about alarms, billing, and usage
- [Contact Us](https://careline.co.uk/pages/contact-us): Phone, email, and hours for current contact details
- [EverNear™ Advice (Blog)](https://careline.co.uk/blogs/advice): Articles and guidance
- [Refer a Friend](https://careline.co.uk/pages/refer-a-friend): Referral program details
- [Digital Switch Over](https://careline.co.uk/pages/the-digital-switchover): Information on the UK analogue-to-digital phone line switchover
- [How to Talk About Personal Alarms](https://careline.co.uk/pages/broaching-the-subject-of-alarms): Guidance for family members raising the topic
- [How Subscriptions Work](https://careline.co.uk/pages/how-subscriptions-work): Billing and subscription mechanics
- [VAT Exemption](https://careline.co.uk/pages/vat-exemption): Eligibility and process for VAT-exempt pricing
- [Service Status](https://careline.co.uk/pages/service-status): Live service status updates

## Partners & Professionals

- [Make a Healthcare Referral](https://careline.co.uk/pages/healthcare_referral): Referral pathway for healthcare professionals
- [Become a Partner](https://careline.co.uk/pages/partnerships-page): Partnership opportunities
- [Who We Work With](https://careline.co.uk/pages/partnerships-page#who-we-work-with): Current partner organizations

## Legal

- [Terms and Conditions](https://careline.co.uk/pages/terms-and-conditions): Service terms
- [Promotions Terms and Conditions](https://careline.co.uk/pages/legal): Terms for current promotional offers
- [Privacy Policy](https://careline.co.uk/policies/privacy-policy): Data handling and privacy
- [Refund Policy](https://careline.co.uk/policies/refund-policy): Returns and refunds
- [Equipment Charges](https://careline.co.uk/pages/equipment-charges): Charges relating to alarm equipment

## Optional

- [Blog](https://careline.co.uk/blogs/curated): General articles and company news
- [Join Our Team](https://careline.co.uk/pages/join-our-team): Careers at Careline365
- [Company Information](https://careline.co.uk/policies/contact-information): Registered company details