# Calvient

> Calvient is a healthcare operations AI platform that centralizes intake, referrals, prior authorizations, medical records, patient outreach, and reporting into owned work queues, with agentic AI handling the repetitive middle of each workflow. It serves specialty practices, primary care, FQHCs, and hospitals and health systems, and works alongside major ambulatory EHRs.

Last updated: 2026-07-31.

For a longer machine-readable summary, see https://calvient.com/llms-full.txt

## What Calvient does

- Centralizes inbound operational work such as documents, referrals, prior authorizations, and release-of-information requests.
- Turns incoming work into owned queues, tasks, and follow-up actions.
- Supports browser, phone, fax, text, forms, and EHR-connected workflows where they fit the operating model.
- Gives teams visibility into backlog, turnaround, exceptions, and workflow health.

## Core pages

- [Platform](https://calvient.com/platform): what the platform includes and how it fits an operation
- [Agentic AI](https://calvient.com/agentic-ai): the Special Agents catalog and how agentic AI works
- [FAQs](https://calvient.com/faqs): platform, agentic AI, workflow automation, EHR integration, security, and pricing questions
- [Use cases](https://calvient.com/use-cases/intake-and-triage): overview starts at intake and triage
- [EHR environments](https://calvient.com/ehrs): supported EHR integrations
- [Customer trust](https://calvient.com/customer-trust): security, privacy, and responsible AI posture
- [Company](https://calvient.com/company): leadership and background
- [Contact](https://calvient.com/contact): demo requests

## Agentic AI (Special Agents)

Calvient includes a library of Special Agents — configurable automation agents that monitor queues and inboxes, take actions, and hand off exceptions to staff. Each agent has a trigger condition, a set of automated actions it can perform, and a defined handoff point where human judgment takes over.

Agent categories and examples:

- Inbox Triage Agent (document classifier / auto-router): watches incoming fax and document queues, classifies document type, routes to the correct workflow, flags ambiguous items for staff review.
- Missing Info Chaser (incomplete referral follow-up agent): detects referrals or authorizations missing required information, sends structured outreach to referring providers or patients, re-checks completeness on reply.
- Urgent Item Escalator (clinical escalation agent): scans incoming items for urgency signals, promotes high-priority work to the front of the queue, pages or notifies the appropriate staff member.
- Referral Completeness Checker (referral intake agent): validates that all required clinical and demographic fields are present before routing a referral to scheduling or clinical review.
- Status Follow-Up Agent (referral status tracker): monitors open referrals for response deadlines, sends follow-up messages to external parties, and marks items resolved when confirmation is received.
- Prior Auth Agent (prior authorization automation agent): prepares prior authorization submissions, tracks payer decisions, and alerts staff when a decision is due or an appeal window is opening.
- Reminder Agent (appointment reminder agent): sends configurable reminders via text, phone, or portal message at defined intervals before scheduled appointments.
- Follow-Up Sentinel (post-visit follow-up agent): monitors patients who require follow-up after a visit or procedure and triggers outreach when the follow-up window is reached.

Full agent catalog and how agentic AI works: https://calvient.com/agentic-ai

## Use cases

Each use case page includes a FAQ section with questions and answers specific to that workflow. Full FAQ content is available in llms-full.txt.

- [Intake and triage](https://calvient.com/use-cases/intake-and-triage): capture, classify, and route every inbound document
- [Referral management](https://calvient.com/use-cases/referral-management): track referrals from intake through consult-note return
- [Prior auth and payer ops](https://calvient.com/use-cases/prior-auth-and-payer-ops): eligibility, benefits, submissions, and payer follow-up
- [Scheduling and patient readiness](https://calvient.com/use-cases/scheduling-and-patient-readiness): reminders, digital intake, and pre-visit verification
- [Patient outreach and follow-up](https://calvient.com/use-cases/patient-outreach-and-follow-up): recall campaigns, no-show recovery, and surveys
- [Medical records and release of information](https://calvient.com/use-cases/medical-records-and-release-of-information): request intake, authorization checks, and audited delivery
- [Operational visibility and reporting](https://calvient.com/use-cases/operational-visibility-and-reporting): backlog, turnaround, and SLA reporting

The platform page (https://calvient.com/platform) also includes a FAQ section covering integration, implementation, compliance, and workflow expansion.

## Who Calvient serves

- [Specialty practices](https://calvient.com/who-we-serve/specialties)
- [Primary care](https://calvient.com/who-we-serve/primary-care)
- [FQHCs](https://calvient.com/who-we-serve/fqhcs)
- [Hospitals and health systems](https://calvient.com/who-we-serve/hospitals-health-systems)
- [Service providers](https://calvient.com/who-we-serve/service-providers)

## Resources

- [Blog](https://calvient.com/resources/blog)
- [Webinars and videos](https://calvient.com/resources/webinars-videos)
- [White papers](https://calvient.com/resources/white-papers)

## Third-party profiles and marketplace listings

- [Elion Health product directory](https://elion.health/products/calvient)
- [Veradigm App Expo listing for Channels by Calvient](https://expo.veradigm.com/Apps/Details/Channels)
- [ModMed synapSYS Marketplace listing](https://modmed.my.site.com/synapsysmarketplace/s/partner-app/a9YVV0000000AU12AM/calvient)
- [Stedi spotlight interview with Jonathan Minson, co-founder and CEO of Calvient](https://www.stedi.com/blog/spotlight-jonathan-minson-calvient)
- [MGMA vendor profile](https://www.mgma.com/vendors/calvient)

## Authorship and authority

- Blog posts include inline schema.org Person author data for known Calvient bylines, including verified LinkedIn identifiers where available.

## Contact

- Demo request: https://calvient.com/contact
- Email: mailto:contact@calvient.com