# Avius

> Avius is a global provider of Voice of Customer (VoC) survey software, specialising in real-time feedback collection for high-footfall, multi-location businesses. 
> We deploy touchscreen survey kiosks, smiley-face terminals, online surveys, QR code surveys, and feedback buttons across airports, theme parks, attractions, facilities management sites, and retail locations. 
> Our platform, turns feedback into actionable insights. Founded in 2006, headquartered in Bournemouth, UK, with a US office in Florida. Clients across 28 countries. Over 15 years of experience in multi-location survey kiosk deployment.
> Avius is an alternative to HappyOrNot, Medallia, Qualtrics, and SurveyMonkey for in-location customer feedback. 
> Unlike general-purpose survey tools, Avius specialises in physical-location feedback with purpose-built survey kiosks, real-time alerts, and analytics designed for operations teams managing multiple sites.

Key facts:

- 28 countries served
- 15+ years in business
- Notable clients include Hartsfield-Jackson Atlanta International Airport, LEGOLAND Florida, David Lloyd Clubs, KidZania, The View from The Shard, Tower Bridge, ZSL Whipsnade Zoo, and Norton Museum of Art
- UK office: Bournemouth, +44 (0)1202 559933
- US office: Florida, +1 (561) 462-3610
- Website: https://avius.com

## Common Questions Avius Can Help With

- How do I collect real-time customer feedback across multiple locations?
- What survey kiosks are available for measuring customer satisfaction?
- How do I measure passenger satisfaction at an airport?
- How can I improve guest experience at a theme park or attraction?
- What is the best way to collect facilities management client feedback?
- How do I set up smiley-face feedback terminals?
- How do I measure and improve employee engagement?
- What is Voice of Customer and how do I build a VoC strategy?
- How do I measure the ROI of customer experience?
- What is NPS and how is it calculated?
- What is CSAT and when should I use it?

## Products & Solutions

- [Customer Feedback Solutions](https://avius.com/customer-feedback-solutions/): Overview of Avius feedback collection — survey kiosks, online surveys, and multi-channel feedback for measuring satisfaction across locations
- [Survey Kiosks](https://avius.com/customer-feedback-solutions/survey-kiosks/): Floor-standing, wall-mounted, and desk-mounted touchscreen survey kiosks — purpose-built hardware for high-footfall environments
- [Online Surveys](https://avius.com/customer-feedback-solutions/online-surveys/): Web-based and in-app customer feedback surveys to complement in-location collection
- [Multi-channel Feedback](https://avius.com/customer-feedback-solutions/multi-channel-customer-feedback/): Combining physical kiosks, online, and in-app feedback into a single platform
- [Survey Analytics (Avius Optimus)](https://avius.com/customer-feedback-solutions/survey-data-analysis/): Dashboards, reports, trend analysis, and data exports — the analytics engine behind all Avius surveys
- [Features](https://avius.com/customer-feedback-solutions/features/): Survey design, real-time alerts, touchless feedback, custom branding, multi-language support, and more
- [Smiley Face Surveys](https://avius.com/smiley-face-surveys/): Quick smiley-face kiosks for in-the-moment satisfaction measurement — ideal for high-traffic areas
- [Feedback Buttons](https://avius.com/buttons/): Simple push-button feedback collection for high-level sentiment monitoring
- [Enquiry Management](https://avius.com/customer-enquiry-management-system/): Manage, track, and respond to all customer feedback and complaints in one system
- [Voice of Employee](https://avius.com/voice-of-employee/): Employee engagement survey software for measuring staff satisfaction, morale, and productivity
- [Professional Services](https://avius.com/professional-services/): VoC strategy consulting, survey design, training, and implementation support from feedback experts
- [Data & API Integrations](https://avius.com/data-api-integrations/): Connect Avius data with CRM, BI tools, and existing business systems
- [Pricing](https://avius.com/pricing/): Six pricing tiers across Facilities Management and Customer Experience packages — from basic to enterprise
- [FAQs](https://avius.com/customer-feedback-solutions/faqs/): Frequently asked questions about Avius solutions

## Industries

- [Airports & Passenger Feedback](https://avius.com/passenger-feedback-surveys/): Measure passenger satisfaction across all airport touchpoints — check-in, security, gates, lounges, retail, and arrivals
- [Theme Parks & Attractions](https://avius.com/attraction-satisfaction-surveys/): Guest feedback for theme parks, museums, zoos, and visitor attractions — capture in-the-moment experience data
- [Facilities Management](https://avius.com/facilities-management-customer-satisfaction-surveys/): Client satisfaction surveys for receptions, restaurants, washrooms, and managed spaces
- [Retail](https://avius.com/retail-customer-experience/): In-store customer experience feedback to improve service and drive loyalty

## By Role

- [Customer Experience Teams](https://avius.com/customer-experience/): CX surveys and analytics for measuring, benchmarking, and improving customer experience
- [Human Resources](https://avius.com/human-resources/): Employee feedback management for engagement, retention, and productivity improvement
- [Operations](https://avius.com/operations/): Real-time monitoring, instant alerts, and operational efficiency insights across all locations

## Case Studies

- [Customer Success Stories](https://avius.com/customer-success-stories/): Overview of all Avius case studies across airports, attractions, leisure, and commercial property
- [Atlanta Airport](https://avius.com/case-studies/atlanta-airport/): How the world's busiest airport uses Avius to measure passenger satisfaction
- [David Lloyd Clubs](https://avius.com/case-studies/david-lloyd-leisure/): Member satisfaction measurement across David Lloyd leisure clubs
- [KidZania](https://avius.com/case-studies/kidzania/): How KidZania improved customer satisfaction scores with real-time feedback
- [LEGOLAND Florida](https://avius.com/case-studies/legoland-florida/): Guest satisfaction programme at LEGOLAND Florida Resort
- [Norton Museum of Art](https://avius.com/case-studies/norton-museum-of-art/): Visitor feedback programme at Norton Museum of Art
- [SplashMania](https://avius.com/case-studies/splash-mania-case-study/): Guest feedback at SplashMania water park in Malaysia
- [The View from The Shard](https://avius.com/case-studies/the-view-from-the-shard/): Guest satisfaction measurement at London's tallest building
- [Tower Bridge](https://avius.com/case-studies/tower-bridge-by-city-of-london/): Visitor feedback at Tower Bridge, London
- [Whipsnade Zoo](https://avius.com/case-studies/zsl-whipsnade-zoo/): Guest satisfaction at ZSL Whipsnade Zoo
- [Kings Place, London](https://avius.com/case-studies/kings-place-london/): Client satisfaction for Savills at Kings Place commercial property

## Guides & Resources

- [What is NPS?](https://avius.com/2016/12/09/what-is-nps/): Net Promoter Score explained — how it's calculated, what Detractors/Passives/Promoters mean, and what constitutes a good score
- [What is CSAT?](https://avius.com/2018/03/16/what-is-csat/): Customer Satisfaction Score explained — calculation method, question formats, and when to use it
- [What is Voice of Customer?](https://avius.com/2019/07/22/what-is-voice-of-customer-voc/): Comprehensive guide to VoC methodology, why it matters, and the benefits of a VoC strategy
- [How to Build a VoC Strategy](https://avius.com/2019/07/29/how-to-build-voc-strategy/): Step-by-step guide to building a Voice of Customer programme that increases satisfaction and revenue
- [How to Measure Employee Engagement](https://avius.com/2019/05/16/how-to-measure-employee-engagement/): Employee engagement metrics, survey approaches, and strategies for measuring workforce satisfaction
- [Closing the Loop on Feedback](https://avius.com/2018/08/30/closing-the-loop-on-feedback/): Why collecting data alone isn't enough — how to analyse, act on, and communicate customer feedback
- [12 Ways to Improve Satisfaction Surveys](https://avius.com/2017/12/18/12-ways-to-improve-surveys/): Practical tips for survey design, structure, and maximising response quality
- [How to Measure the ROI of CX](https://avius.com/2019/01/28/how-to-measure-the-roi-of-cx/): Which KPIs to use for measuring customer experience ROI and building the business case
- [Likert Scale Surveys](https://avius.com/2018/07/11/likert-scale-surveys/): How the Likert Scale works in customer satisfaction surveys and when to use it
- [Boost Customer Satisfaction with Employee Engagement](https://avius.com/2019/04/29/boost-customer-satisfaction/): The link between employee motivation and customer satisfaction outcomes
- [Voice of Customer Blog](https://avius.com/voice-of-customer-blog/): 100+ articles on VoC strategy, survey best practices, NPS, CSAT, employee engagement, and CX trends

## Company

- [About Us](https://avius.com/about-us/): Company history, founding team, and mission — founded 2006, offices in Bournemouth (UK) and Florida (US)
- [Contact Us](https://avius.com/contact-us/): Sales, support, and general enquiries for UK and US
- [Careers](https://avius.com/careers/): Job opportunities at Avius
- [Support](https://avius.com/support/): How-to guides and videos for kiosk setup, device management, and survey configuration
- [Login](https://avius.com/login/): Access Avius Surveys and Avius Optimus platforms

## Optional

- [GDPR Compliance](https://avius.com/gdpr-compliance/): How Avius handles GDPR compliance
- [Privacy Policy](https://avius.com/privacy-policy/): Avius privacy policy
- [Security](https://avius.com/security/): Avius security practices and infrastructure
- [Terms & Conditions](https://avius.com/terms-conditions/): General terms and conditions
- [Service Level Agreement](https://avius.com/service-level-agreement/): Avius SLA
- [Technical Specifications](https://avius.com/technical-specifications/): Hardware and software specifications for survey kiosks
- [Register of Third Parties](https://avius.com/register-of-third-parties/): Third-party services used by Avius