# AskDolphin

> AskDolphin is AI customer support across website chat, email and QR codes. Conversations from every channel land in one shared inbox. Dolphin AI answers from business knowledge the company approves, and the team takes over whenever a person is needed. Built for Shopify and ecommerce brands, omnichannel retailers and the agencies that serve them. Headquartered in London, United Kingdom.

Key facts:
- Channels: website live chat, email (Gmail, Microsoft 365, or any mailbox by forwarding) and Smart QR codes, all in one shared inbox.
- Dolphin AI is grounded in approved business knowledge: website pages, products, policies, Q&As and a published help centre.
- Human handover: conversations go to the team when needed. Businesses can enable automatic replies per channel or mailbox.
- Install: Shopify app, Framer plugin, or one line of JavaScript on any website.
- Pricing (US dollars): a Free plan with 50 conversations a month, and Pro with every feature, priced by conversations, not seats: $19 a month for 100 conversations up to $399 for 5,000, or 20% less when paid yearly ($15 a month for 100). Dolphin AI costs $0.50 per 1,000 characters it writes, with a monthly limit the customer sets; Pro includes a monthly amount. 14-day trial of every Pro feature, no card needed. Details: https://askdolphin.com/pricing
- Sign up: https://app.askdolphin.com

## Product pages
- [Home](https://askdolphin.com/): overview of AskDolphin and how chat, email and QR support work together
- [AskDolphin product demo (video, 1 min)](https://askdolphin.com/videos/askdolphin-product-demo): website chat, shared inbox, email and Smart QR codes in one support flow, with Dolphin AI by AskDolphin; chapters and transcript.
- [Shopify live chat](https://askdolphin.com/shopify-live-chat): live chat and AI answers for Shopify stores, grounded in the store's products and policies
- [Pricing](https://askdolphin.com/pricing): Free plan with 50 conversations a month; Pro from $19/month for 100 conversations ($15/month billed yearly) up to $399/month for 5,000, with every feature; Dolphin AI at $0.50 per 1,000 characters with a monthly limit you set; optional Advanced Visitor & Sales add-on from $15/month
- [QR code customer support](https://askdolphin.com/qr-code-customer-support): Smart QR codes that open a support conversation about a specific product, place or machine
- [Integrations](https://askdolphin.com/integrations): Shopify, Gmail, Microsoft 365, Framer and website embed
- [Email integration](https://askdolphin.com/integrations/email): connect Gmail, Outlook or Microsoft 365, or any mailbox by forwarding
- [Partner programme](https://askdolphin.com/partners): recurring commission for agencies that refer clients
- [Apply to the partner programme](https://askdolphin.com/partners/apply)
- [About AskDolphin](https://askdolphin.com/about): AskDolphin's mission, why it was built, what the company believes, who it is for, and where it is based: headquartered in London, a remote team
- [Contact](https://askdolphin.com/contact): talk to the team or book a demo

## Help centre
- [Help centre](https://askdolphin.com/help): setup and installation guides
- [Get Started](https://askdolphin.com/help-category/get-started)
- [Install AskDolphin](https://askdolphin.com/help-category/install-askdolphin)
- [Install AskDolphin (overview)](https://askdolphin.com/help/install-askdolphin-overview): which install guide to follow
- [Install on Shopify](https://askdolphin.com/help/install-askdolphin-on-shopify)
- [Install on Framer](https://askdolphin.com/help/install-askdolphin-on-framer)
- [Install on any website](https://askdolphin.com/help/install-askdolphin-on-your-website)
- [Create an account](https://askdolphin.com/help/create-account)
- [Contact AskDolphin Support](https://askdolphin.com/help/contact-askdolphin-support)
- [Start Using the AskDolphin Panel](https://askdolphin.com/help/start-using-the-askdolphin-panel)
- [Unable to Log In](https://askdolphin.com/help/unable-to-log-in)
- [Uninstall AskDolphin](https://askdolphin.com/help/uninstall-askdolphin)
- [Why Use AskDolphin?](https://askdolphin.com/help/why-use-askdolphin)

## Blog
- [Blog](https://askdolphin.com/blog): guides on live chat, email support, QR support and ecommerce customer experience
- [AI Customer Support](https://askdolphin.com/blog-category/ai-customer-support)
- [Customer Experience Basics](https://askdolphin.com/blog-category/customer-experience-basics)
- [Customer Support Operations](https://askdolphin.com/blog-category/customer-support-operations)
- [Ecommerce & Shopify](https://askdolphin.com/blog-category/ecommerce-shopify)
- [Live Chat & Shared Inbox](https://askdolphin.com/blog-category/live-chat-shared-inbox)
- [QR Customer Support](https://askdolphin.com/blog-category/qr-customer-support)
- [AI Chat on Shopify Without the Headache](https://askdolphin.com/blog/ai-chat-shopify-qr-support)
- [AI Support Without Dodgy Answers](https://askdolphin.com/blog/ai-support-without-dodgy-answers)
- [What Is a Customer?](https://askdolphin.com/blog/customer)
- [What Is Customer Experience?](https://askdolphin.com/blog/customer-experience)
- [Customer Experience Management (CXM): The Complete Guide to Flowing Experiences](https://askdolphin.com/blog/customer-experience-management)
- [Customer Experience Metrics](https://askdolphin.com/blog/customer-experience-metrics)
- [CX Strategy: Framework, 7 Pillars & Step-by-Step Guide](https://askdolphin.com/blog/customer-experience-strategy)
- [Customer Experience Tools: 10 Types and How to Choose](https://askdolphin.com/blog/customer-experience-tools)
- [What Is a Customer Journey Map](https://askdolphin.com/blog/customer-journey-map)
- [Customer Service vs Customer Experience: Distinct Yet Intertwined Paths to Customer Loyalty](https://askdolphin.com/blog/customer-service-vs-customer-experience)
- [Customer Touchpoints: How to Create a Strategy That Makes Every Moment Flow](https://askdolphin.com/blog/customer-touchpoints)
- [CX Metrics vs CX KPIs: What's the Difference & Why It Matters](https://askdolphin.com/blog/cx-metrics-vs-cx-kpis)
- [What Is a CX Platform? The Minimum Stack Explained](https://askdolphin.com/blog/cx-platform-minimum-stack)
- [Customer Experience Glossary](https://askdolphin.com/blog/glossary)
- [Live Chat Setup in 10 Minutes: What Actually Worked in Real Shops](https://askdolphin.com/blog/live-chat-setup-checklist)
- [Live Chat vs AI Chatbot: What Actually Works for Growing Stores?](https://askdolphin.com/blog/live-chat-vs-ai-chatbot)
- [Multilingual Support Without the Chaos](https://askdolphin.com/blog/multilingual-customer-support-workflows)
- [What Omnichannel CX Really Means for Retail Teams in 2026](https://askdolphin.com/blog/omnichannel-cx-platform-2026)
- [Post-Purchase CX Tools That Cut Support Tickets](https://askdolphin.com/blog/post-purchase-cx-tools)
- [25 Product Questions That Quietly Kill Sales](https://askdolphin.com/blog/product-questions-that-kill-sales)
- [QR Code Customer Support: In-Store and Post-Purchase](https://askdolphin.com/blog/qr-code-customer-support-retail)
- [QR Support That Actually Works in Retail](https://askdolphin.com/blog/qr-support-codes-retail)
- [Shopify customer service automation: what to automate first and what not to](https://askdolphin.com/blog/shopify-customer-service-automation)
- [Stop Rewriting the Same Return Email - Shopify Macro Templates That Actually Work](https://askdolphin.com/blog/shopify-returns-templates-macros)
- [QR Codes by SKU: Make Unboxing Support Dead Simple](https://askdolphin.com/blog/sku-level-qr-codes-on-packaging-support)
- [Why Customer Experience Is Important: Loyalty, Growth & the Future of Connection](https://askdolphin.com/blog/why-customer-experience-is-important)

## Product updates
- [Product updates](https://askdolphin.com/updates): every new feature and improvement in AskDolphin, newest first, with the date each one shipped (RSS: https://askdolphin.com/updates/rss.xml)
- 2026-10-14 — [New plans: Free and Pro](https://askdolphin.com/updates/new-plans-free-pro): AskDolphin now has two plans: Free, with 50 conversations a month, and Pro from $19 a month for 100 conversations, priced by conversations rather than seats.
- 2026-10-12 — [Fairer AI billing by characters, with a monthly limit](https://askdolphin.com/updates/ai-billing-by-characters): AskDolphin now bills Dolphin AI by the characters it writes, at $0.50 per 1,000, with a monthly spending limit you set.
- 2026-10-08 — [Budget controls for AI sessions and recordings](https://askdolphin.com/updates/sales-assistant-budget-controls): AskDolphin now lets you decide which visits use your Advanced Visitor & Sales sessions: what share of new visits to record, and on which days.
- 2026-10-01 — [AI Sales Assistant for your store](https://askdolphin.com/updates/ai-sales-assistant): AskDolphin's Sales Assistant recommends products, guides visitors to the right page, collects leads and hands over to your team in chat.
- 2026-09-29 — [Live visitors and Session Replay](https://askdolphin.com/updates/session-replay): AskDolphin now shows who is on your website right now, with their page, location and browser, and lets you watch a visit live with its journey and chat.
- 2026-09-25 — [AskDolphin's AI takes a note when it doesn't know](https://askdolphin.com/updates/dolphin-ai-product-notes): When Dolphin AI can't answer a product question, AskDolphin saves a private note about the conversation for your team and alerts you.
- 2026-09-23 — [Action Review: approve what customers ask for](https://askdolphin.com/updates/action-review): Action Review is a queue in AskDolphin where a person approves or rejects the requests customers make in chat.
- 2026-09-20 — [Cancellation and refund requests in chat](https://askdolphin.com/updates/cancellation-refund-requests): Customers can now ask to cancel an order or get a refund in the AskDolphin chat.
- 2026-09-10 — [Order and delivery status inside the chat](https://askdolphin.com/updates/order-status-in-chat): AskDolphin lets customers check the status of a Shopify order inside the chat, or from an order-tracking card on the widget's home screen.
- 2026-09-05 — [Canned responses for your team](https://askdolphin.com/updates/canned-responses): AskDolphin now has canned responses: reusable replies with a title, a body and tags that agents insert from the reply box.
- 2026-09-03 — [Shopify order actions in your inbox and chat](https://askdolphin.com/updates/shopify-order-actions): AskDolphin connects to your Shopify store so Dolphin AI can add or remove cart items and send a checkout link inside the chat.
- 2026-08-23 — [Dolphin AI by AskDolphin: settings for chat, QR and email](https://askdolphin.com/updates/dolphin-ai-channel-settings): AskDolphin now lets you turn Dolphin AI on or off separately for website chat, QR chats and email.
- 2026-08-20 — [Set the tone of AskDolphin's Sales Assistant](https://askdolphin.com/updates/dolphin-ai-tone): AskDolphin now lets you set the Sales Assistant's tone in live chat: Professional, Friendly, Casual, Concise, Luxury or your own Custom instructions.
- 2026-08-17 — [AI email replies and drafts, per mailbox](https://askdolphin.com/updates/ai-email-replies): AskDolphin can give each mailbox its own Dolphin AI agent that drafts or sends replies from your instructions and Data Sources.
- 2026-08-07 — [Outlook and Microsoft 365 integration](https://askdolphin.com/updates/outlook-microsoft-365-integration): AskDolphin's Microsoft integration connects an Outlook or Microsoft 365 work address to the shared inbox.
- 2026-08-01 — [Gmail integration for your support inbox](https://askdolphin.com/updates/gmail-integration): AskDolphin's Gmail integration connects a Gmail or Google Workspace address to the shared inbox, so customer email sits next to chat and QR conversations.
- 2026-07-18 — [The AskDolphin chat widget in ten languages](https://askdolphin.com/updates/chat-widget-ten-languages): AskDolphin's chat widget can now show its own labels in ten languages.
- 2026-07-09 — [A Channels tab for your social links](https://askdolphin.com/updates/widget-channels-tab): AskDolphin's chat widget now has a Channels tab with links to your other channels, such as WhatsApp, Instagram, Facebook, TikTok or LinkedIn.
- 2026-07-04 — [Products or Services tab in the chat widget](https://askdolphin.com/updates/widget-products-services-tab): AskDolphin's chat widget can show your catalog in a Products or Services tab, searchable, with images and prices if you want them.
- 2026-06-28 — [A widget home screen that starts conversations](https://askdolphin.com/updates/widget-conversation-starters): AskDolphin's chat widget now opens on a home screen with your header image, welcome message, logo and team photos.
- 2026-06-23 — [Design your AskDolphin chat widget](https://askdolphin.com/updates/chat-widget-design): AskDolphin now lets you design the chat widget yourself: the launcher icon or your own image, its colors and label, the position and size.
- 2026-06-08 — [The new AskDolphin chat widget](https://askdolphin.com/updates/new-chat-widget): AskDolphin's chat widget was rebuilt with a home screen, tabs and advanced settings.
- 2026-05-18 — [Connect your business email by forwarding](https://askdolphin.com/updates/custom-business-email): AskDolphin now connects any business mailbox when you forward its email to AskDolphin.
- 2026-05-18 — [Sender addresses and domains for each mailbox](https://askdolphin.com/updates/mailbox-sender-settings): AskDolphin now lets you set the address and name shown on replies, verify your own domain for sending, and choose who on the team may use each mailbox.
- 2026-05-11 — [AI writing help in your support inbox](https://askdolphin.com/updates/ai-writing-assistant-inbox): AskDolphin's writing assistant rewrites an agent's reply in one click with five presets, such as clearer, more professional, warmer or shorter.
- 2026-05-04 — [Dolphin Reply: AI draft replies in one click](https://askdolphin.com/updates/dolphin-reply): Dolphin Reply is a button in the AskDolphin inbox that writes a draft answer from your Data Sources and the conversation, on every channel.
- 2026-04-27 — [Help Center as an AI source and a Help tab](https://askdolphin.com/updates/help-center-ai-source): AskDolphin's Help Center lets you write articles in collections that customers can search in the chat widget's Help tab.
- 2026-04-06 — [Dolphin AI by AskDolphin now uses your Data Sources](https://askdolphin.com/updates/dolphin-ai-data-sources): Dolphin AI, the assistant inside AskDolphin, now answers customers from the Data Sources you approve.
- 2026-04-02 — [AskDolphin for Framer: live chat plugin](https://askdolphin.com/updates/framer-plugin): AskDolphin's Framer plugin adds the chat widget, Dolphin AI and lead capture to a Framer site without code.
- 2026-03-10 — [New QR code types, including vCard, SMS and phone](https://askdolphin.com/updates/new-qr-code-types): AskDolphin now makes custom QR codes for a website, text, phone call, SMS, email or vCard contact card, in the same styles as your support codes.
- 2026-03-05 — [Advanced QR code styles and settings](https://askdolphin.com/updates/qr-code-styles): AskDolphin now saves reusable QR code styles with your colors, one of nine frames, a scan label, your logo and one of seven shapes.
- 2026-03-02 — [QR code library with scan counts](https://askdolphin.com/updates/qr-code-library): AskDolphin's QR code library lists every code you have made with its type, dates and scan count, with search and filters.
- 2026-02-23 — [Chat transcript settings](https://askdolphin.com/updates/chat-transcript-settings): AskDolphin can now email your team a transcript when a chat arrives while nobody is online or when Dolphin AI hands a conversation over.
- 2026-02-12 — [Notifications for your support team](https://askdolphin.com/updates/support-notifications): AskDolphin now has a notifications panel that lists alerts such as "Handoff requested", each with a link to the conversation and a Resolve button.
- 2026-02-03 — [Talk to Dolphin AI by AskDolphin and hear its replies](https://askdolphin.com/updates/talk-and-listen-dolphin-ai): Customers can now talk to Dolphin AI in the AskDolphin chat widget: their speech is turned into text for the AI, and Dolphin AI's replies can be read aloud.
- 2025-12-10 — [Light, dark or system theme, and your workspace color](https://askdolphin.com/updates/dashboard-dark-mode): The AskDolphin dashboard can now show in a light or dark theme, or follow the device's system setting.
- 2025-12-06 — [A new support dashboard](https://askdolphin.com/updates/new-support-dashboard): AskDolphin's new dashboard shows where support stands on one screen: waiting chats, AI-assisted chats, connected sources and active QR codes.

## Security and trust
- [Security and trust](https://askdolphin.com/security): how AskDolphin protects data: encryption in transit, encrypted storage for files and connection credentials, main systems hosted in the United Kingdom, roles and permissions, and staff access to customer content only when needed.
- Verifications: Google approved AskDolphin's Gmail access after an independent CASA Tier 2 security assessment (TAC Security, May 2026). AskDolphin is a Microsoft verified publisher.
- Control: a person approves every request made through the AI (refunds, cancellations, address changes); automatic AI email replies are off until turned on; by default the chat shows when Dolphin AI by AskDolphin is answering; session recording starts only after the visitor accepts. AskDolphin does not sell personal data or use customer data to train AI models.
- Report a security issue: privacy@askdolphin.com

## Legal
- [Privacy policy](https://askdolphin.com/legal/privacy-policy)
- [Terms and conditions](https://askdolphin.com/legal/terms-and-conditions)
- [Partner Program Terms](https://askdolphin.com/legal/partner-program-terms)