# ArcGlass

> ArcGlass is the post-conversation layer for companies that talk to customers. It sits after every conversation ends — across calls, meetings, emails, and messages — detecting signals that matter, creating actions in your systems of record, assigning owners, and tracking to resolution automatically.

Built for teams in Customer Success, Sales, Support, Product, and Leadership who need to hear what customers are saying without manually reading every conversation.

## Product

- [ArcGlass Listen](https://arcglass.io/listen/): Free AI notetaker for macOS and Windows. Records and transcribes meetings locally (the raw audio never leaves your device), creates notes, summaries, and follow-ups, and coaches you to deliver your message better and communicate more effectively. Enterprise option to keep transcripts inside your own network/VPC. Download at https://arcglass.io/download/.
- [How it works](https://arcglass.io/#how): Reads from sources, builds a unified picture per customer, generates insights, and creates actions in your tools of record.
- [Integrations](https://arcglass.io/#integrations): Slack, Gmail, Outlook (Microsoft 365), Discourse, HackerNews, Reddit, Twitter/X, GitHub Discussions, Fireflies, Gong, Chorus, Google Chat, file uploads (WhatsApp exports, CSVs, .eml/.mbox).
- [Why it matters](https://arcglass.io/#why): Catches at-risk accounts before they churn, surfaces bug reports without anyone filing them, sees feature demand, and routes upsell + risk signals to the right team in real time.
- [Pricing](https://arcglass.io/): Contact for pricing. Free trial available.

- [FAQ](https://arcglass.io/#faq): How ArcGlass differs from Gong/Clari, who it is for, workflow fit, security, deployment, and pricing.

## Documentation

Full product documentation and setup guides live in the help center at https://arcglass.io/docs/. Key entry points:

- [Documentation home](https://arcglass.io/docs/): Overview of the help center and how ArcGlass fits together.
- [Getting started](https://arcglass.io/docs/getting-started/): From a new account to your first analyzed conversation in about five minutes — create a workspace, connect a source, run a pipeline, read the result.
- [Set up & onboarding](https://arcglass.io/docs/onboarding/): Step-by-step guides to sign up and connect each source — Granola, Fireflies, Fathom, Gong, and HubSpot calls.
- [Google Workspace setup](https://arcglass.io/docs/onboarding/google-workspace/) / [Microsoft 365 setup](https://arcglass.io/docs/onboarding/microsoft-365/): Admin guides for enabling SSO and read-only data ingestion (calendars, meetings, mail, recordings).
- [Using ArcGlass](https://arcglass.io/docs/using/home/): The Home dashboard, Meetings, Calls, Emails, Accounts, Contacts, Staff, and Company Brain.
- [Connect your sources](https://arcglass.io/docs/connect/): ArcGlass Listen, Calls & Meetings, Productivity Suite (Gmail/Outlook), Messages, and uploads.
- [Route to destinations](https://arcglass.io/docs/route/): Email digests, alerts & escalation, and CRM.
- [Insights & intelligence](https://arcglass.io/docs/insights/): Product Signals, Landscape, and Questions across all conversations.
- [Product Signals](https://arcglass.io/docs/insights/product-signals/): Turns recorded sales and customer calls into a ranked, evidence-backed view of what customers ask for that the product can't do yet (unmet needs) and what they praise (strengths) — grouped across accounts, plotted on a reaction-vs-unmet-needs chart (Protect, Extend the lead, Maintain, Build or fix), recalculated daily, every ask kept in the customer's exact words. Built from conversations, not product-usage data; no CRM, surveys, or tagging needed.
- [Landscape](https://arcglass.io/docs/insights/landscape/): Part of ArcGlass Lens. Maps the companies named in your recorded calls — competitors, incumbents, integrations, adjacent players, and partners — sized by how often they come up, grouped by what they are to you, every mention backed by the transcript quote. Competitive and ecosystem intelligence built from your own conversations, not the web; your team confirms each company's category.
- [Conversation types](https://arcglass.io/docs/operate/conversation-types/): Part of ArcGlass Lens. Sorts your calls by kind (discovery, demo, sales call, customer call, renewal, …) and reads each against that kind's playbook — the steps a good call of that kind covers — recording covered / not seen with the transcript quote that proves it. Shows which steps the team holds, which it skips, and what the calls that moved forward did differently. Measures coverage, not a score; built-in starter playbooks; no per-rep grading.
- [Messaging](https://arcglass.io/docs/insights/messaging/) (beta): Measures your company's messages in real sales and customer calls. A leader declares up to seven messages, or ArcGlass discovers what the team is saying; every call is read for whether the message was said (delivery) and what the buyer did next (response). Each message lands on a delivery-vs-response chart and gets one action — keep, lead with, push, fix the words, or retire — with a talk track reps see before the next meeting. Every count opens to the buyer's own words; no per-rep scoring.
- [Questions](https://arcglass.io/docs/insights/questions/): A knowledge base of the real questions customers and prospects ask in meetings and email. ArcGlass groups the ways each question gets asked into one entry, writes one answer from the answers that landed best (newer evidence wins), flags where the team answered inconsistently or has no good answer yet, and recommends an action per question (Preempt, Standardize, Create answer, Clarify scope). Every answer opens to the exact words behind it; your edits are never overwritten.
- [Tasks](https://arcglass.io/docs/tasks/): One owned, dated list of everything your team owes — commitments and next steps from meetings and email, playbook questions still to ask, outreach steps, meeting prep, deal moves and message fixes — each with the words or reason that created it. ArcGlass dedupes, finds the owner, surfaces each task at the right moment in a Today queue, closes what the evidence shows is done, and keeps each list short (≈15 or fewer). AI proposes; people decide.
- [Engage](https://arcglass.io/docs/tasks/engage/) (beta): The deals workspace. Rebuilds every open deal from what the buyer and your team actually said in meetings and email: where the buyer stands, what changed since you last looked, who's involved, what each side committed to, what's unknown, and the best next move — every statement opening to its quote. Deal health is four plain reasons, not a score; the next move is chosen by fixed rules over quoted facts, worded by AI. One journey with Pursuits (a booked meeting opens the deal; a deal going quiet returns to outreach).
- [Pursuits](https://arcglass.io/docs/tasks/pursuits/) (beta): The target-account outreach workspace. Bring a list of companies; ArcGlass matches each to an account, finds the two to four right people, verifies emails, researches with sources, and drafts a plan and first emails from what your company has decided to say. A Today queue sizes the day's steps to the time you have. A person reviews and sends every email; LinkedIn and calls stay yours. When a buyer books a meeting, the account moves to Engage automatically.
- [Operate & administer](https://arcglass.io/docs/operate/): Pipelines, members & roles (RBAC), and the admin center — see also [SSO & SCIM](https://arcglass.io/docs/operate/sso-scim/).
- [Security & compliance](https://arcglass.io/docs/security/): Data security, privacy & retention, and subprocessors.
- [What's new](https://arcglass.io/docs/whats-new/): Release notes.

## Comparisons

How ArcGlass compares to other tools in the conversation-intelligence / customer-success / community-analytics space:

- [vs Gong](https://arcglass.io/comparison/gong): Sales-call recording with limited cross-channel reach.
- [vs Fathom](https://arcglass.io/comparison/fathom): Meeting note-taker focused on individual calls.
- [vs Granola](https://arcglass.io/comparison/granola): AI meeting notes; single-channel.
- [vs Fireflies](https://arcglass.io/comparison/fireflies): Meeting transcription tool.
- [vs Anecdote](https://arcglass.io/comparison/anecdote): Voice-of-customer aggregation across review sites.
- [vs Enterpret](https://arcglass.io/comparison/enterpret): Customer-feedback unification with a research focus.
- [vs Unwrap](https://arcglass.io/comparison/unwrap): Feedback analytics for product teams.
- [vs Catalyst](https://arcglass.io/comparison/catalyst): Customer success platform.
- [vs Gainsight](https://arcglass.io/comparison/gainsight): Enterprise CS platform — heavyweight, configuration-led.
- [vs CommonRoom](https://arcglass.io/comparison/commonroom): Community intelligence platform.
- [vs Decagon](https://arcglass.io/comparison/decagon): AI support agent.
- [vs Sierra](https://arcglass.io/comparison/sierra): Conversational AI agent for support.
- [vs Momentum](https://arcglass.io/comparison/momentum): Sales-call coaching and signal extraction.
- [vs Pylon](https://arcglass.io/comparison/pylon): B2B support platform with shared channels.
- [Comparison overview](https://arcglass.io/comparison/): Full comparison hub.

## Company

- [About](https://arcglass.io/#about): Team and founding context.
- [Careers](https://arcglass.io/careers/): We're a startup always looking for exceptional people. Email careers@arcglass.io to join the team.
- [Contact](mailto:hello@arcglass.io): hello@arcglass.io

## Legal

- [Privacy policy](https://arcglass.io/privacy)
- [Terms of service](https://arcglass.io/terms)

## Optional

- [Full content map](https://arcglass.io/llms-full.txt): Inlined homepage content for crawlers that can't render JavaScript or follow links.
- [Sitemap](https://arcglass.io/sitemap.xml)