# ARC Europe

> ARC Europe is a pan-European expert in automotive assistance and mobility services. Founded in 1991 by leading European automobile clubs, the group provides B2B roadside assistance, electric vehicle assistance and connected mobility services across more than 40 European countries.

## About ARC Europe

- [Home](https://arceurope.com/) — Overview of ARC Europe's positioning, European coverage, mobility ecosystem and key figures.
- [Who we are](https://arceurope.com/who-we-are/) — History, mission, expertise, European network, global partnerships and company culture.
- [Our subsidiaries](https://arceurope.com/our-subsidiaries/) — Information about ARC Europe's subsidiaries, including France and Poland.
- [Contact us](https://arceurope.com/contact/) — Contact form and information about ARC Europe subsidiaries.

## Mobility ecosystem

- [Our services](https://arceurope.com/services/) — Overview of ARC Europe's three main mobility hubs: Roadside Assistance (RSA), Electric Vehicle (EV) services and Connected Services.
- [Roadside Assistance / RSA](https://arceurope.com/services/our-services-rsa/) — Digital roadside assistance including SmartCall, Smart RSA, mobility vouchers, real-time account management and customer experience surveys.
- [EV Services](https://arceurope.com/services/our-services-ev/) — Assistance for electric vehicles, charging station assistance and E-Customer assistance.
- [Connected Services](https://arceurope.com/services/our-connected-services/) — eCall, bCall, Smart bCall and Stolen Vehicle Tracking services using vehicle data and connected technologies.

## Roadside assistance

ARC Europe provides mobility recovery services throughout Europe, including remote and on-site breakdown assistance, towing, replacement vehicles and taxi solutions. Its European network combines local expertise with common standards and centralized mobility solutions.

Digital services include SmartCall, Smart RSA, mobility vouchers, real-time account management and tracking, and customer experience measurement.

## Electric mobility

ARC Europe supports the transition to electric mobility with roadside assistance for electric vehicles, on-site charging and battery assistance, charging station assistance and E-Customer assistance.

## Connected mobility

ARC Europe's connected services use vehicle data and telematics to improve safety, security and assistance:
- eCall / Emergency Call.
- bCall / Breakdown Call.
- Smart bCall and predictive assistance.
- Stolen Vehicle Tracking (SVT).
- Predictive and preventive assistance strategies.

## European and global network

- ARC Europe operates a mobility assistance network covering more than 40 European countries.
- The group works with leading European automobile clubs and assistance organizations.
- ARC Europe states that its network includes around 4,700 multilingual agents, 60,000 owned patrols and trucks, and 4.7 million vehicles under cover.
- Through the Global Assistance Alliance (GAA), ARC Europe can access international assistance capabilities across more than 200 countries.

## Main customers

ARC Europe primarily provides B2B mobility and assistance solutions to automotive manufacturers and OEMs, insurers, leasing and long-term rental companies, and other mobility partners.

## Publications

- [Publications / blog](https://arceurope.com/publications/) — Articles covering roadside assistance, digital mobility, connected services, electric mobility and automotive industry trends.
- [Digital mobility ecosystem](https://arceurope.com/blog/2026/02/05/digital-mobility-ecosystem/) — ARC Europe's vision for connected and digital roadside assistance.
- [Digital roadside assistance platform](https://arceurope.com/blog/2026/05/07/digital-roadside-assistance-platform-oem/) — SmartRSA and scalable digital roadside assistance for OEMs and mobility providers.
- [EV assistance](https://arceurope.com/blog/2026/08/27/powering-the-ev-era-how-arc-europe-supports-drivers-throughout-the-electric-journey/) — ARC Europe's approach to supporting electric vehicle drivers and charging infrastructure.

## Key facts

- Founded: 1991.
- Activity: automotive assistance and mobility services.
- Business model: primarily B2B.
- European coverage: 40+ countries.
- Main service pillars: RSA, EV and Connected Services.
- ARC Europe is headquartered in Brussels, Belgium.
- ARC Europe is part of a network founded by leading automobile clubs including ADAC, The AA, ANWB, ACI, OEAMTC, RACE and TCS.