# altigen.com llms.txt # Website: https://altigen.com/ # Company: Altigen Technologies # Description: Transform business communications with Microsoft Teams Phone, AI contact center, compliant call recording, Direct Routing, and cloud communication solutions from Altigen. Altigen Technologies (OTCQB: ATGN) is a Silicon Valley-based Microsoft Cloud Communications Solutions provider. Altigen delivers AI-powered customer engagement solutions built on the Microsoft Cloud, including Microsoft Teams Phone, the CoreEngage Teams-native omnichannel contact center, compliance call recording and analytics, Direct Routing/SIP services, the CoreInteract AI agent platform for customer self-service, MaxCloud UC hosted PBX, and AI consulting services. Altigen serves thousands of businesses, including more than 1,500 banks and credit unions. The XML sitemap of this website can be found by following [this link](https://altigen.com/sitemap_index.xml). Key facts: - Headquarters: 39899 Balentine Drive, Ste 112, Newark, CA 94560, USA - Sales: sales@altigen.com | +1 408-597-9000 - Core industries: financial services (banks and credit unions), mid-market and enterprise organizations using Microsoft 365 - Key products: CoreEngage (Teams contact center), CoreInteract (AI agent platform), MaxCloud UC (hosted PBX), Teams Phone and Compliance Recording for Teams - Technical support: https://altigen-support.com/ ## Priority Pages - [Altigen Home](https://altigen.com/): AI-powered customer engagement solutions built on the Microsoft Cloud, covering Teams Phone, AI contact center, compliance recording, Direct Routing and cloud communications. - [Teams Solutions Overview](https://altigen.com/teams-phone-solution-overview/): Overview of Altigen's Microsoft Teams solutions that turn Teams into a complete customer engagement platform, including Teams Phone, AI omnichannel contact center, compliance recording and SIP services. - [Teams Contact Center (CoreEngage)](https://altigen.com/teams-contact-center/): CoreEngage, a Teams-native AI omnichannel contact center with intelligent routing, real-time analytics, CRM integration and supervisor dashboards inside Microsoft Teams. - [CoreInteract AI Agent Platform](https://altigen.com/coreinteract-customer-self-service/): AI-first customer self-service platform providing 24x7 AI-driven responses across any channel, personalized experiences, first-contact resolution and context-aware escalation to live agents. - [Banking Solution Overview](https://altigen.com/banking-solution-overview/): Secure communication and customer engagement solutions for banks and credit unions, including Teams Phone, AI contact center, compliance recording and AI IVR self-service. - [Teams Phone](https://altigen.com/teams-phone/): Microsoft Teams Phone deployment and calling services from Altigen, including Direct Routing and number porting. - [Compliance Recording for Teams](https://altigen.com/compliance-call-recording-and-analytics-for-teams/): Compliance call recording and AI-driven conversation analytics for Microsoft Teams, supporting regulated industries. - [Contact Us / Book a Demo](https://altigen.com/contact-us/): Contact Altigen sales, talk to an expert or book a product demo. ## Microsoft Teams Solutions - [Teams Solutions Overview](https://altigen.com/teams-phone-solution-overview/): Complete Microsoft Teams communication portfolio designed to extend the value of Microsoft 365. - [Teams Phone](https://altigen.com/teams-phone/): Cloud calling for Microsoft Teams, replacing legacy PBX systems with Teams Phone. - [Teams Contact Center](https://altigen.com/teams-contact-center/): Native Teams contact center with voice, chat, SMS, AI assistance, reporting and workforce tools. - [Compliance Recording for Teams](https://altigen.com/compliance-call-recording-and-analytics-for-teams/): Call recording, retention and analytics for Teams calls to meet regulatory and quality requirements. - [Transform Microsoft 365 Into an Omnichannel Contact Center](https://altigen.com/transform-microsoft-365-into-an-omnichannel-contact-center/): Explains how CoreEngage, a native Microsoft 365 application, turns Teams into an AI-enabled omnichannel contact center and compares native vs. "Teams-compatible" approaches. ## Banking and Financial Services Solutions - [Banking Solution Overview](https://altigen.com/banking-solution-overview/): Communication and customer engagement platform trusted by more than 1,500 banks and credit unions. - [Teams Phone for Banking](https://altigen.com/teams-phone-for-banking/): Microsoft Teams Phone tailored for banks and credit unions, with secure and compliant calling. - [Contact Center for Banking](https://altigen.com/contact-center-for-banking/): AI omnichannel contact center for financial institutions to improve member and customer service. - [Conversational IVR and Analytics](https://altigen.com/conversational-ivr-and-analytics/): AI-powered conversational IVR self-service and analytics for banking customer interactions. - [FinTech Solutions](https://altigen.com/fintech-solutions-overview/): Overview of Altigen's technology solutions for the financial services industry. ## AI Solutions and Services - [CoreInteract AI Agent Platform](https://altigen.com/coreinteract-customer-self-service/): AI agents for automated customer self-service with live-agent escalation. - [AI Solutions](https://altigen.com/ai-solutions/): Altigen's AI solutions for customer engagement, automation and analytics. - [Consulting Services](https://altigen.com/consulting-services/): AI consulting services including AI digital transformation strategy, tailored AI solutions built with Altigen's AI Studio, AI managed services, and AI-enabling legacy workflows and applications. ## Hosted PBX and UCaaS - [MaxCloud UC Solutions Overview](https://altigen.com/maxcloud-uc-solution-overview/): MaxCloud UC hosted PBX and unified communications platform for business voice. - [UCaaS Solutions](https://altigen.com/ucaas-solutions/): Unified Communications as a Service solutions from Altigen. - [MaxCloud MSP Partner Program](https://altigen.com/maxcloud-uc-msp-partner-program/): Partner program for managed service providers to resell and deliver MaxCloud UC. - [MSP Business Opportunity](https://altigen.com/msp-business-opportunity/): Business opportunity for MSPs offering hosted PBX and UC services with Altigen. ## Company - [About Altigen](https://altigen.com/about-us/): Company background, mission and Microsoft cloud communications focus. - [Management Team](https://altigen.com/management-team/): Altigen's executive leadership team. - [Investor Relations](https://altigen.com/investor-relations/): Financial results, earnings call information and shareholder resources for Altigen Technologies (OTCQB: ATGN). - [Corporate Governance](https://altigen.com/corporate-governance/): Corporate governance policies and board information. - [Case Studies](https://altigen.com/case-study/): Customer success stories showing Altigen solutions in production. - [Careers](https://altigen.com/careers/): Job openings and careers at Altigen. - [Contact Us](https://altigen.com/contact-us/): Sales, demo and general inquiries. ## Blog - [Altigen Blog](https://altigen.com/category/blog/): Articles on UCaaS, Microsoft Teams, AI and customer experience. - [News and Articles Hub](https://altigen.com/news/): Central listing of Altigen blogs, news and announcements. - [How AI Is Transforming the Banking Contact Center Experience](https://altigen.com/ai-in-banking-contact-center/): How AI-powered contact center software improves customer service in banks and credit unions. - [Best Enterprise Cloud Phone Systems in 2027](https://altigen.com/enterprise-cloud-phone-system-comparison/): Comparison guide for choosing an enterprise cloud phone system. - [Top Contact Center Software for Financial Institutions](https://altigen.com/top-financial-contact-center-software/): Review of leading contact center platforms for banks and credit unions. - [How to Choose the Right Hosted PBX Provider](https://altigen.com/choosing-a-hosted-pbx-provider/): Criteria for selecting a hosted PBX provider for your business. - [Choosing a Customer Experience Platform That Integrates with Microsoft 365](https://altigen.com/choosing-microsoft-365-customer-experience-platform/): Guide to selecting a CX platform that works with Microsoft 365. - [Top 7 Contact Center Software for Microsoft Teams in 2026](https://altigen.com/top-contact-center-software-for-microsoft-teams/): Comparison of the top Teams contact center platforms and certified integration models. - [7 Things to Know Before Choosing Microsoft Teams Phone Plans](https://altigen.com/microsoft-teams-phone-plans/): Key considerations for Teams Phone licensing and plans. - [Hosted PBX Solution: Pricing, Features and Buying Guide](https://altigen.com/hosted-pbx-solution-buying-guide/): Hosted PBX pricing, features and evaluation checklist. - [10 Call Center Performance Metrics to Track](https://altigen.com/call-center-performance-metrics/): Essential call center KPIs for operations managers. - [How to Calculate and Improve Customer Satisfaction Scores](https://altigen.com/calculate-and-improve-customer-satisfaction-score/): Calculating CSAT, benchmarks and ways to improve it in a contact center. - [How IVR Systems Work Inside a Microsoft Teams Contact Center](https://altigen.com/microsoft-teams-ivr-guide/): How IVR works with Teams Phone, auto attendants, call queues and AI routing. - [How ACD Works in a Modern Cloud-Based Contact Center](https://altigen.com/acd-routing-in-contact-centers/): Explains automatic call distribution and routing in cloud contact centers. - [Call Center Workforce Management for Hybrid Contact Centers](https://altigen.com/call-center-workforce-management-solutions/): Optimizing forecasting, scheduling and service levels for hybrid teams. - [How to Build an AI-Powered Contact Center on Microsoft Teams](https://altigen.com/how-to-build-ai-contact-center-on-teams/): Practical guide to building and optimizing an AI contact center on Teams. - [How to Set Up a Virtual Call Center with Microsoft Teams Phone](https://altigen.com/guide-to-build-virtual-call-center-with-teams-phone/): Licensing, configuration steps and best practices for a Teams virtual call center. - [PBX to Cloud Contact Center Migration Guide](https://altigen.com/cloud-contact-center-migration-guide/): Step-by-step guide to migrating from a PBX to a cloud contact center. - [The Complete Guide to Choosing Call Center Solutions for Microsoft Teams](https://altigen.com/guide-to-choosing-teams-call-center-solutions/): Native vs. third-party Teams integrations and six evaluation criteria. - [Is Your Contact Center at Risk?](https://altigen.com/is-your-contact-center-at-risk/): Cybersecurity and business continuity risks for contact centers. - [CoreEngage Contact Center for Microsoft Teams Phone](https://altigen.com/coreengage-for-teams-phone/): How CoreEngage extends AI capabilities and routing for Teams Phone. - [The Evolution of AI: From Keyword Recognition to Context-Aware Conversations](https://altigen.com/the-evolution-of-ai-from-keyword-recognition-to-context-aware-conversations/): History of conversational AI from early chatbots to LLMs. ## News and Press Releases - [Altigen News](https://altigen.com/category/altigen-news/): Company news, partnerships and announcements. - [Press Releases](https://altigen.com/category/press-releases/): Official Altigen press releases. - [Customer Spotlight](https://altigen.com/category/customer-spotlight/): Customer stories featuring Altigen solutions. - [Altigen Presents at the Signature User Conference 2026](https://altigen.com/altigen-presents-at-the-signature-user-conference-2026/): Altigen's presentation at the Signature User Conference, April 2026. - [Altigen and Tollring Strategic Partnership](https://altigen.com/altigen-technologies-and-tollring-announce-strategic-partnership-for-microsoft-teams-compliance-recording-and-ai-driven-business-analytics/): Partnership delivering Teams compliance recording and AI-driven business analytics, March 2026. - [Mike Plumer on Making the Most of Microsoft Teams Phone](https://altigen.com/the-future-is-calling-mike-plumer-reveals-how-to-make-the-most-of-microsoft-teams-phone/): Insights on maximizing Microsoft Teams Phone, February 2026. - [Altigen Licensing and Collaboration Agreement with Crexendo](https://altigen.com/altigen-technologies-announces-licensing-and-collaboration-agreement-with-crexendo/): Licensing and collaboration agreement announcement, January 2026. - [Altigen Promotes Joe Hamblin to President and COO](https://altigen.com/altigen-technologies-promotes-joe-hamblin-to-president-chief-operating-officer/): Leadership announcement, January 2026. - [Doble Engineering Enhances Communications with Microsoft 365 and Altigen](https://altigen.com/doble-engineering-enhances-communications-with-microsoft-365-and-altigen/): Customer story on Microsoft 365 and Altigen deployment, September 2025. - [Altigen and Krista.ai Strategic Partnership](https://altigen.com/altigen-technologies-and-krista-ai-announce-strategic-partnership-to-deliver-ai-powered-automation-for-the-enterprise/): Partnership to deliver AI-powered enterprise automation, August 2025. - [Next-Gen MaxCloud UC Launch](https://altigen.com/altigen-technologies-launches-next-gen-maxcloud-uc-to-boost-resiliency-simplicity-and-performance/): Launch of next-generation MaxCloud UC for resiliency and performance, June 2025. - [Altigen Becomes ECIF Certified Vendor in the U.S.](https://altigen.com/altigen-becomes-ecif-certified-vendor-in-the-u-s/): Microsoft ECIF vendor certification, May 2025. - [Altigen Wins Over Customers with CoreEngage](https://altigen.com/altigen-wins-over-customers-with-coreengage/): Customer adoption of the CoreEngage contact center, May 2025. ## Optional - [Microsoft Teams Solutions Articles](https://altigen.com/category/microsoft-teams-solutions/): Archive of Teams-related articles. - [AI Solutions Articles](https://altigen.com/category/ai-solutions/): Archive of AI-related articles. - [Tech Talks](https://altigen.com/category/tech-talks/): Technical articles and discussions. - [Videos](https://altigen.com/category/video/): Altigen video content. - [White Papers](https://altigen.com/category/white-paper/): Altigen white papers. - [Technical Support](https://altigen-support.com/): Altigen customer support portal. - [Privacy Policy](https://altigen.com/privacy-policy/): How Altigen collects and uses personal data. - [Terms of Service](https://altigen.com/terms-of-service/): Terms governing use of Altigen services.