# AcornReply

> The support inbox for teams under 10 who still reply themselves. AI surfaces context and drafts the reply in your voice. By default, you edit it and hit send.

## Product

- [Home](https://acornreply.com/): what AcornReply is and how it works
- [Quick start](https://acornreply.com/quickstart): five-minute setup, signup through first reply
- [Pricing](https://acornreply.com/pricing): Free, Pro, Premium: flat per organization, not per seat
- [Live chat](https://acornreply.com/live-chat): the chat widget, its limits, and what happens when nobody is online
- [iPhone app](https://acornreply.com/iphone): what the native iPhone app does, its push notifications, and what stays on the web
- [Android app](https://acornreply.com/android): what the native Android app does, its push notifications, and what stays on the web
- [FAQ](https://acornreply.com/faq): setup, voice tuning, AI safety, security, billing

## Developers

- [API documentation](https://acornreply.com/developers): create tickets programmatically; quickstart and full reference
- [OpenAPI spec](https://acornreply.com/api/v1/openapi.json): machine-readable schema for tools and agents

## Solutions

- [Solutions index](https://acornreply.com/solutions): use cases and competitor comparisons
- [For founders](https://acornreply.com/solutions/founders): AI inbox sized for solo founders
- [For indie SaaS](https://acornreply.com/solutions/indie-saas): outgrow Gmail labels without per-seat pricing
- [For small agencies](https://acornreply.com/solutions/agencies): one inbox per client, one bill
- [For mobile app makers](https://acornreply.com/solutions/mobile-apps): the Support URL and privacy policy URL an App Store or Google Play listing asks for, with one inbox behind them
- [For marketplace app makers](https://acornreply.com/solutions/marketplace-apps): the support page, privacy policy and support email a Shopify, Slack or Chrome Web Store app listing asks for

## Compare

- [AcornReply vs Help Scout](https://acornreply.com/compare/acornreply-vs-help-scout): A head-to-head comparison of AcornReply and Help Scout: pricing model, AI drafts, knowledge base, mobile, and team workflows. Includes when Help Scout wins.
- [AcornReply vs Front](https://acornreply.com/compare/acornreply-vs-front): A head-to-head comparison of AcornReply and Front: channel breadth, rules engines, AI defaults, and pricing. Includes the cases where Front is the better tool.
- [AcornReply vs Missive](https://acornreply.com/compare/acornreply-vs-missive): A head-to-head comparison of AcornReply and Missive: AI drafts, team collaboration, contact forms, and pricing. Includes when Missive is the better fit.
- [AcornReply vs Crisp](https://acornreply.com/compare/acornreply-vs-crisp): AcornReply vs Crisp, scored row by row: live chat, pricing model and the help center. Crisp wins when chat is your primary channel and somebody staffs it.
- [AcornReply vs Tawk.to](https://acornreply.com/compare/acornreply-vs-tawk-to): AcornReply and Tawk.to scored side by side: price, the chat widget, email in the same inbox and who each one is built for, including the rows Tawk.to wins.

## Comparisons

- [Help Scout alternative](https://acornreply.com/solutions/help-scout-alternative): For teams that liked Help Scout but bounced off the per-seat math. AcornReply is flat per organization and drafts-first, with auto-reply opt-in and off by default.
- [Front alternative](https://acornreply.com/solutions/front-alternative): Front markets to "complex customer operations." If yours is one founder, two teammates, and a shared inbox, AcornReply is the smaller fit.
- [Missive alternative](https://acornreply.com/solutions/missive-alternative): Missive nails team email. AcornReply adds AI drafts grounded in your FAQ and a hosted contact form, without an AI sidebar bolted on.
- [Zendesk alternative](https://acornreply.com/solutions/zendesk-alternative): Zendesk is the enterprise standard. For a startup with no support department, AcornReply is the inbox that drafts your replies, without the ticket portal or per-agent pricing.
- [Freshdesk alternative](https://acornreply.com/solutions/freshdesk-alternative): Freshdesk is a capable helpdesk that scales into a support team. AcornReply is the lighter inbox for the team that has not needed a helpdesk yet: the reply is drafted before you open the message.
- [Gorgias alternative](https://acornreply.com/solutions/gorgias-alternative): Gorgias is built for high-volume Shopify support. AcornReply is the flat-priced, general-purpose fit for support that is not order-status tickets.
- [Intercom alternative](https://acornreply.com/solutions/intercom-alternative): Intercom is a powerful platform priced per seat, with its AI metered on top of that per resolution. AcornReply is the email-native inbox with AI drafts included and flat pricing.
- [Zoho TeamInbox alternative](https://acornreply.com/solutions/zoho-teaminbox-alternative): TeamInbox is the right call if you already run on Zoho. AcornReply is the drafts-first, flat-priced inbox for teams who do not.
- [Crisp alternative](https://acornreply.com/solutions/crisp-alternative): Crisp is chat-first, with chat, an inbox and a knowledge base together. AcornReply is one inbox where chat, email and a help center land together, flat per organization.
- [Tawk.to alternative](https://acornreply.com/solutions/tawk-to-alternative): Tawk.to is free to use and it is chat only. AcornReply puts chat, email and a help center in one inbox, with a free tier of its own.

## Guides

- [How to add a shared inbox to Outlook](https://acornreply.com/guides/add-a-shared-inbox-to-outlook): To add a shared inbox to Outlook, a Microsoft 365 admin creates a shared mailbox and grants your team access; it then shows up in each person's Outlook automatically.
- [How to set up a shared inbox in Gmail](https://acornreply.com/guides/add-a-shared-inbox-to-gmail): Gmail has no built-in shared inbox, so teams use one of three workarounds: Google Groups Collaborative Inbox, mailbox delegation in Google Workspace, or a shared login. Each shares the mail but none tracks who is replying to what.
- [How to set up a support email](https://acornreply.com/guides/set-up-a-support-email): To set up a support email, create a role address like support@yourcompany.com, route it to a place your whole team can see, and set clear expectations for replies.
- [Shared inbox vs distribution list](https://acornreply.com/guides/shared-inbox-vs-distribution-list): A distribution list copies an email to everyone with no shared state; a shared inbox is one place where the team sees who is replying and what is still open.
- [How to send email from a shared mailbox](https://acornreply.com/guides/send-email-from-a-shared-mailbox): To send email from a shared mailbox, add the shared address to your own account as a send-as address in Gmail, or hold Send As permission on the mailbox in Microsoft 365, then set the From field to that address before you send.
- [Google Groups collaborative inbox setup](https://acornreply.com/guides/google-groups-collaborative-inbox): A Google Groups Collaborative Inbox is a Google Group with assignment and resolve status switched on, so members can take, assign, and close the conversations sent to the group address from groups.google.com.
- [How to turn support email into tickets](https://acornreply.com/guides/turn-support-email-into-tickets): To turn support email into tickets, route your support address into a tool that opens one tracked record per conversation, threads later replies onto that same record using the message headers, and gives every record a status and an owner.
- [How to move off a ticketing tool](https://acornreply.com/guides/move-off-a-ticketing-tool): To move off a ticketing tool, forward your support address to the new inbox so new conversations land there, keep the old tool read-only for history, and switch once the new inbox is answering.
- [How to write a support reply fast](https://acornreply.com/guides/write-a-support-reply-fast): To write a support reply fast, answer the exact question first, reuse a draft or template for the common shape, and add the one detail specific to this customer.

## Trust & policy

- [Privacy](https://acornreply.com/privacy): what we collect, share, retain
- [Terms](https://acornreply.com/terms): terms of service
- [Legal](https://acornreply.com/legal): operating entity and disclosures

## Positioning

AcornReply is a customer support inbox for teams under ten people. The AI drafts each reply from your own help articles and a learned voice profile, and by default a human edits and hits send. Autonomous reply modes exist but are opt-in and off until an admin turns them on (see the ai_mode setting: off, deflect, reply_always, reply_no_agent). Channels: forwarded support email; live chat (real-time bubble, email follow-up if the visitor leaves); web contact form via hosted page, inline iframe, or launcher button; developer API. Pricing is flat per organization, not per seat. On mobile there is a [native iPhone app](https://apps.apple.com/us/app/support-inbox-acornreply/id6808108592) and a [native Android app](https://play.google.com/store/apps/details?id=com.acornreply.app), both with push notifications; tablets and desktop use the web app, which installs as a PWA with web push. Built on Next.js 16, Postgres, and Postmark by PerfSpot LLC; operated at acornreply.com.