# ABTA

> ABTA is a trade association for UK travel agents, tour operators and the wider travel industry. Its website provides holiday advice, a member directory, consumer support, industry resources, research and information about membership.

This file is a curated guide to public information on https://www.abta.com/. It serves travellers, travel businesses, researchers and the media. The linked pages are HTML resources.

Use the relevant live page for current advice, eligibility, procedures and requirements. When citing research, identify the report and its publication year rather than treating older findings as current.

Booking with an ABTA member gives travellers confidence and peace of mind at every stage of their journey. ABTA members commit to a Code of Conduct, high standards of customer service, accurate advertising and fair trading practices, helping customers book with trusted travel professionals. ABTA provides clear, up-to-date and impartial travel advice, supports customers in understanding their financial protection, and offers guidance if an ABTA member ceases trading.

This means that booking with an ABTA member gives you peace of mind. If something goes wrong with your booking with a current ABTA member, you can turn to ABTA to help you resolve issues quickly and fairly with ABTA's complaints resolution process or, if necessary, its independent arbitration service. 

Use the ABTA member search to check a travel company's current membership. Complaints about a trading company and claims following a company failure follow different routes. Some industry resources require member access.

## About ABTA and its members

- [Who we are](https://www.abta.com/about-us/who-we-are): Background on ABTA and its role in the travel industry.
- [ABTA member search](https://www.abta.com/abta-member-search): Find an ABTA member travel company and check membership.
- [Code of Conduct](https://www.abta.com/about-us/code-of-conduct): Standards ABTA members must follow.

## Travel advice and holiday planning

- [Tips and advice](https://www.abta.com/tips-and-advice): Starting point for traveller guidance and topical travel information.
- [Planning and booking a holiday](https://www.abta.com/tips-and-advice/planning-and-booking-a-holiday): Guidance covering preparation, passports, insurance, booking and avoiding travel fraud.
- [Accessible travel](https://www.abta.com/tips-and-advice/accessible-travel): Guidance and a checklist for planning accessible and assisted travel.
- [Is my money protected when I book a trip?](https://www.abta.com/tips-and-advice/is-my-money-protected): Explains financial protection for different travel arrangements and routes for recovering money following a company failure.

## Complaints and consumer support

- [Customer support](https://www.abta.com/help-and-complaints/customer-support): Starting point for the complaints process and registering a dispute.
- [Complaints we can and cannot help with](https://www.abta.com/help-and-complaints/customer-support/complaints-we-can-and-cant-help-with): Explains the scope of ABTA's complaints assistance.
- [Frequently asked questions](https://www.abta.com/help-and-complaints/frequently-asked-questions): Answers to common holiday and travel complaint questions.
- [Travel company failures](https://www.abta.com/help-and-complaints/failures): Advice for customers of failed ABTA member companies, including company-specific information and claims guidance.
- [Contact ABTA](https://www.abta.com/contact-us): Contact guidance and directions to the appropriate support route.

## Travel industry and membership

- [Industry zone](https://www.abta.com/industry-zone): Business resources covering membership, partnerships, policy, careers in travel and industry support.
- [Become a member](https://www.abta.com/industry-zone/become-a-member): Membership benefits, joining information and links to costs, requirements and enquiries.
- [Events](https://www.abta.com/events): ABTA conferences and events, training, webinars and sponsorship information.

## Research, news and sustainability

- [Reports and publications](https://www.abta.com/industry-zone/reports-and-publications): ABTA research, including Holiday Habits and Travel Trends reports, and publications on the travel industry's economic and policy context.
- [News](https://www.abta.com/news): News, press releases and commentary. Check publication dates.
- [Sustainability](https://www.abta.com/sustainability): ABTA's work on environmental impacts, destinations, communities, human rights and animal welfare.